At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

We are looking for a Senior Associate - Partner Development to enable partners to onboard customers and provide enterprise-level consultation support to our partners. This consultant will share best practices, tools, and required support to partners to gather the requirements and provide the best-in-class implementation/adoption services of Freshworks suite of products. As a program manager, you are expected to enable partners in planning, tracking, and managing projects that successfully meet timelines.

Responsibilities:

• Collaborate with colleagues at all levels throughout the entire organization to find the answers you seek.

• Provide product training and product demonstrations to partners during the engagement.

• Ability to granulate a problem and suggest the best solution to address the customer's needs.

• Ability to quickly adapt to the environment and resonate with a fair knowledge in Freshworks suite of products.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner concerns thereby removing the impediments and enabling on-time project completion. 

• Enable partners in all aspects of project implementations including coming up with strategies to programmatically scale the partner ecosystem.

• Work closely with partner and project stakeholders and enable partner in defining project goals and objectives as well as planning and delivering the project.

• Design partner training programs to enable partners to implement Freshworks suite of products.

   

• 4 to 7 years of work experience in the software/tech industry.

• Experience in implementing CRM/ITSM/ERP products is preferred, or working experience in these products.

• Basic understanding of the technology and programming concepts.

• Good to have hands-on experience configuring SAAS products, e.g., Workday, Salesforce, Zendesk, ServiceNow, etc.

• Fast learner and can pick up new technologies.

• Capable of working with cross-functional teams to solve business & tech problems.

• Experience in Customer Success / Customer Support / Pre-sales within an enterprise software organization will be a plus.

• Knowledge of SaaS business model, SaaS technologies, and related applications.

• Experience with ITSM and ITIL is a big plus.

• Knowledge of web development technologies (JavaScript, HTML, CSS) is a big plus. Proven time management skills in a dynamic support environment. 

• Should have experience in being part of IT projects related to SAAS products CRM Implementation.

• Knowledge in Project management methodology is a strong plus

• Experience in writing SOW or RFP documents is a strong plus

• Excellent written and oral communication skills

• Willing to work in the allocated shifts

• Strong organizational, presentation, and coordination skills and ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.