Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.  

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Responsibilities: 

• Provide application support for Oracle Cloud HCM - Core HR, Absence Management and Compensation Modules.
• Understand the HR system landscape and develop a holistic perspective of demands and solutions, anticipate customer needs and bring in improvements to the service delivery.
• Quality control of bug-fixes, new releases and instance refreshes with robust documentation of pre and post state of the systems.
• Implement Oracle HCM modules as a Consulting Partner, leveraging the business
• context, stakeholder expectations and bridging Product expertise and vendor interface.
• Develop business requirement documents in consultation with the business HR stakeholders.

Mandatory Skill:

• 4-5 yrs. of experience in working with Oracle Cloud HCM application.
• Good knowledge of Compensation Module – Compensation Plan configuration, Compensation worksheet customisation, supporting merit cycle process using compensation module, creating compensation elements.
• Should be capable of working with Fast Formulas – ability to write Fast Formulas & debug existing Fast Formulas.
• Good knowledge of Core HR module in Oracle HCM Cloud – scheduling system processes, knowledge of configuring objects like BU, Department, Jobs, Grades, Salary Basis, Action, Action reasons etc.
• Ability to work with BI Publisher reports - write BI Publisher reports, create data model for BI Publisher reports, create bursting reports, create report dashboards.

Good to have Skill:

• Working knowledge of using HCM Data Loader (HDL) to load data into Oracle HCM Cloud.
• Working knowledge of using HCM Extracts – creating & debugging.
• Knowledge of REST API will be an advantage.
• General understanding of the HR Domain and the various processes in it.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.