Senior Software Engineer – Web Operations
- Full-time
- Function: Corporate Marketing(MAR)
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Job Description
Freshworks is seeking a Web Publisher to build, update, and optimize experiences across Freshworks web properties. The ideal candidate will have extensive experience working on highly creative, CMS-driven websites for large, global companies. This role is responsible for creating and maintaining web pages and content for corporate marketing, product launches, campaigns, landing pages, and other digital activities.
Responsibilities:
Lead production on pages across www.freshworks.com and associated properties
Work directly within the CMS and other content systems to add, edit, remove pages and content to and from the website
Partner with digital designers and developers to execute innovative new content and page concepts within the CMS
Ensure all pages meet standards for brand guidelines, web standards, accessibility, SEO, and other digital best practices
Develop project schedules and project plans to set short and long-term project goals and deliverables
Data entry and cleanup for content migration and rebranding projects
Optimize imagery, video and other media for web performance through tools or through server-side systems
Partner with developers to Integrate content from APIs and third-party tools with pages authored in the CMS
Responding to tickets, Slacks, emails, and other requests while also working against established SLAs and on scheduled projects
Work with the WebOps team to log and track website bugs
Perform QA testing through manual audits and software
Qualifications
Requirements:
3+ years experience in roles focused on building pages and performing site maintenance on large CMS-driven websites
Specific experience working in complex content management systems (CMS) like Drupal, WordPress, Contentful, Adobe Experience Manager, etc.
Experience working with multi-language and international web properties, specifically translation workflows and connectors
Moderate experience with SEO best practices and standards
Moderate experience on web fundamentals impacting usability and performance
Strong expertise with content-level ADA standards for web accessibility
Basic experience with HTML, CSS, Javascript
Proven ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines
Experience optimizing and processing images and media from design tools like Figma, Sketch, Adobe Creative Cloud, etc.
Quick learner, self-starter, self-directed, and independent thinker
Strong written and verbal communication
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.