About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Overview of the Role :

As a Software Engineer in Test, you will be responsible for writing scripts that will help Freshworks deliver high-quality products to each of our 100,000 customers worldwide. Your work will also accelerate Freshworks on our fast track to build and ship world-class software.

Responsibilities:

The Software Engineer in Test (SET) is responsible for developing and executing comprehensive suites of automation test plans and test cases, maintaining and adding to existing automation framework, continued evaluation of test cases for inclusion in regression, automation for newly integrated features, and development of toolsets to augment QA and Development testing.

The SET will also work closely with Software Engineers and other QA engineers in small teams to deliver the highest quality products in a timely and cost-effective manner.

Specific duties and responsibilities include creating, maintaining and executing test plans and test cases against our software platforms, estimating test efforts, analyzing and communicating test results, defect tracking and participating in day to day QA Activities.

You will also add to our company’s performance and scalability testing efforts.

This can also include the writing of specialized testing tools for use in testing our software platform.

You will also implement and support compliance with Freshworks compliance and information security processes.

Requirements:

- 6months to 3 yrs of experience in automation testing

- Passionate about QA and breaking software systems

- Knowledge of Software Testing concepts and methodology

- Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming, and Database)

- Good programming skills (Java / Ruby / Python / node. js / JavaScript) - Object Oriented Programming concepts

- Knowledge of Test Automation approaches and frameworks

- Understanding of Continuous Integration and Continuous Deployment

- Good Analytical and Problem Solving Skills

- Good verbal and written communication skills

API testing(Manual & Automation), UI Automation, Automation Framework Development, Programming, Data structures, Test Cases, Non Functional Testing, Debugging skills

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.