At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

We are seeking a motivated and experienced Risk and Compliance Manager to lead the global Governance, Risk & Operations Compliance team. This is a player-manager role that will include a mix of strategic and operational responsibilities working with cross-functional stakeholders to understand the risks and establish governance and compliance processes across our organization. While focusing on details, the candidate-for-hire will also be able to consider the big picture to lead their team to execute on initiatives that align with Freshworks growth strategy. This position reports to the Director of GRC.

The ideal candidate will have a successful track record of managing and implementing global control and compliance programs and teams, overseeing the management, training and development of controls and compliance for business teams in large enterprises, and measuring the effectiveness of the overall program. They will have experience being an ambassador for a program – knowing how to communicate clearly, succinctly and influence others without authority is a critical skill. They will have experience easily navigating ambiguity and change. They will have experience working with a diverse set of individuals such as engineers, product managers, auditors, and senior leaders.

Responsibilities

• Lead, motivate and continually improve the Risk and Operations Compliance team to strive for excellence, maximize effectiveness, efficiencies, quality and scale the program to meet company goals
• Manage the successful delivery of risk and compliance projects ensuring technical excellence and a practical/business driven approach.
• Plan and implement project reviews and risk assessments defining applicable controls to ensure regulatory and contractual compliance and minimizing risk; develop and execute a risk assurance plan to address high-risk areas
• Consult with cross-functional stakeholders on risks relevant to their processes; lead monitoring efforts to proactively identify compliance risks
• Craft and communicate effective data-driven reporting and updates to influence decisions and outcomes internally, drive risk and compliance health status transparency, and support a culture of risk and compliance awareness.
• Define and enhance program metrics, measuring and demonstrating program effectiveness and presenting results and risks to and senior leadership
• Support the design and implementation of a global cloud compliance management strategy for the organization
• Support management in handling complex issues with internal auditors and/or external regulators
• Manage co-sourced consultants and optimize their engagement according to budget; act as the lead in the scoping and status reporting as needed
• Contribute to an environment that fosters innovation and enables continuous improvement of the risk and compliance mindset across the Company
• Horizon scan to increase awareness of compliance risks that may affect Freshworks products and operations.
• Participate and/or lead special or ad-hoc projects and initiatives

• Bachelor’s degree in business, management information systems, or related field; or equivalent of practical experience or applicable certification (CRISC, CGEIT, CRCM)
• 8+ years of industry experience in risk management and compliance in the technology industry, SaaS, fintech, and/or healthcare
• Experience with AWS and cloud infrastructure controls, risk management frameworks, and translating regulatory risk and compliance to technical requirements
• Working knowledge of ISO27001, SOX ITGC, SOC2, HIPAA, PCI
• Must have prior working experience building out SOX IT General controls and audit program
• Knowledge of privacy controls and compliance (GDPR, CCPA) is a plus
• Ability to distill pertinent information from disparate information sources and recommend/deliver effective, balanced recommendations and outcomes
• Analytical capacity and practical approach to adding structure in a complex environment
• Ability to quickly adapt to shifting priorities, demands and timelines through both analytical and problem-solving capabilities
• Proven people management and effective project management skills leading to successful execution of established goals and objectives
• Demonstrated experience as a strong cross-group collaborator and team player, dealing with complexity conflict resolution, and influencing cross-functionally
• Familiarity with GRC and productivity tools
• 3+ years of experience managing a culturally diverse and remote team.
• Flexibility and good time management to cover a global organization is required and expected. Regular meetings and conference calls outside of normal office hours with India and occasionally Europe.
• Demonstrate impeccable ethics by acting as a role model for values, integrity, professional conduct
• Willing to travel as necessary

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.