At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Overview:

We are currently looking to hire energetic SDRs. This position is an integral part of our sales engine. SDRs are focussed on the front end of the sales cycle and be the face of Freshworks. The SDR team is responsible for identifying opportunities and generate a sales pipeline. This role is based out of Chennai.

Responsibilities (What you'll be expected to do):

- Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market.

- Do rigorous research on companies, and build an effective sales pipeline.

- Strike and initiate conversations with high-profile personas of companies you are prospecting.

- Be the face of Freshworks and pitch the company and our products to the prospects.

- Come up with creative emails and campaigns to draw the attention of prospects.

- 4-8 years of work experience in any customer-facing sales role.

- Clear, concise, and effective written and oral communication skills.

- Empathy towards customers and understanding their needs.

- Interest, curiosity, and openness to learning new technologies.

- Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc.

- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.

- Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.

- Ability to handle rejections and stay focused and driven.

- Ability to multi-task and manage your tasks effectively.

- Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years.

- Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.

- A proven track record of consistency in overachieving targets.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.