Business Development Executive
- Function: Sales(GTM)
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai.
Responsibilities (What you'll be expected to do):
- Qualify and prospect inbound leads generated by the lead generation team.
- Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement.
- Own individual targets and work towards generating new revenue.
- Collaborate with other appropriate internal teams and represent the customers to solve their business requirements.
- Work with various internal stakeholders and achieve team targets.
- Minimum graduate degree is mandatory
- 1-3 years of work experience in any customer-facing sales role
- Clear, concise, and effective written and oral communication skills.
- Empathy towards customers and understanding their needs.
- Interest, curiosity, and openness to learning new technologies.
- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
- Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
- Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years.
- Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.
- The proven track record of consistency in overachieving targets.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.