Showroom Manager - York

  • Full-time

Company Description

    As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. You will be responsible for the efficient and smooth running of  the York Showroom alongside your Area Manager. Your key focus will be to maximise sales and showroom profitability paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.

    Job Description

    At we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

    The Role

    We are looking for a talented, driven and versatile Showroom Manager who is a natural leader and developer of teams, collaboratively working together to deliver exceptional customer service.

    We are looking for an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen.

    You will manage and evaluate every aspect of your showroom from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility

    As the Showroom Manager, you will be responsible for inspiring the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing at the highest level.

    You should be an experienced manager, ideally within the interiors industry. You should have a strong business acumen, and be commercially focused and driven to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as well as your team.

    You will ensure the smooth day to day running of the showroom by supporting your team in:

    · Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range

    · Maintaining our world-class showroom standards and visual merchandising in store

    · Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management

    · Team building and management, ensuring effective communication and development of individuals.

    · Conducting monthly meetings with your team as well as performance reviews with permanent team members

    · Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

    · Driving opportunities within the commercial sector to ensure ongoing growth of the customer base

    This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career.


    · Proven successful experience as a Showroom Manager and leading a dynamic sales team

    · Powerful leadership skills and business orientation

    · Customer management skills

    · Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly

    · The ability to multi-task and work under pressure

    · Shrewd business sense and well-developed commercial awareness

    · A desire to work as part of a team to generate fresh and innovative ideas

    · Excellent communication and interpersonal skills

    · Background in home/furniture is desirable

    · Proficiency in MS Office

    Additional Information

    An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles -you will:

    Own it and back yourself

    •Takes responsibility for results and acts to inspire their team with their vision and what is required to constantly improve and deliver above expectations

    •Is confident in their abilities, delivering outcomes with conviction and credibility

    Think without limits and take the team with you

    •Is comfortable taking risks and learning from mistakes, and promotes a safe environment for others to do the same

    •Constantly demands the highest standards from the team, challenging the status quo and pushing every day to improve results and the experience of our customers and colleagues Champions other achievements and celebrates success

    Don’t hesitate and act with purpose

    •Acts decisively and is clear on their vision and direction

    •Drives their teams to deliver great results, always executing all tasks within expected timeframes whilst maintaining quality

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