At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

• Support Manager with the management of the day-to-day operations of the Digital Content function.
• Oversee that all team members within Digital Content are working to a consistent and high standard with regard to general duties.
• Build relationships and drive communication to support effective cross-functional working through Digital teams, Commercial and Brand partnership as well as External Partners.
• Collaborate with CRO and Commercial Analytic teams to monitor metrics related to Frasers Group digital content, like web traffic and conversion rates. · Challenge current techniques and ways of working, identifying new opportunities, and improving processes.
• Develop and implement QA and QC processes within the department. · Create resource planning for workforce and task allocation in line with Operations requirements and forecasting, as well as delegating authority and responsibility to team members, supervising where appropriate.
• Own the reporting for the function – recommending suitable reports, recommendations for improvements in line with data, upskilling team members to be able to run and analyse reports effectively.
• Act as a point of escalation for any challenges that may arise.
• Lead by example in terms of all Studio policies, guidelines and ways of working. · Line management of the team, including but not limited to: onboarding, probation reviews, performance management, absence management, 1:1s, ensuring welfare and wellbeing, supporting with recruitment 
• From time to time you may be expected to be part of special projects as are reasonably required of your job role
• Build relationships and drive communication to support effective cross-functional working

• Experience in managing a team essential.
• Excellent attention to detail · Positive mindset and attitude.
• Ability to solve urgent matters and work under pressure.
• Reliable, proactive approach to entrusted tasks
• Excellent written, verbal and presentation skills.
• Confident approach who can motivate and lead by example.
• Natural ability to work independently within an established team.
• Excellent organizational and leadership skills.
• The ability to train and guide direct reportees as well as themselves. 
• Competent with Microsoft Office and able to pick up new systems quickly
• They must be able to prioritise their workload and expect their daily tasks to change depending on the needs of the business

An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, fearlessly, and take the team with you.
• Own it and back yourself - Own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners and the planet.