At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning. We have a £5,000 per head annual training budget within IT, as well as bonus schemes including our Frasers Champion where 8 peer nominated winners earn double their monthly salary for their outstanding performance.

Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond:

• Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue
• Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability
• Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal
• Assisting the broader IT teams with preparation and delivery of hardware for implementation
• Writing and updating technical documentation to ensure the team is kept up to date with knowledge
• Confidently owning end user tickets right through to resolution

Required:

• Clear passion for a career in IT and looking to grow with the business
• Able to understand problem trends and escalate where necessary
• Solution orientated mindset
• Good knowledge of IT hardware
• Hands-on experience with IT hardware repair and testing
• Experience with Windows desktops and servers

Desired:

• Knowledge of Cisco networking hardware
• Experience in an IT support or configuration role

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back it
• Be relevant to our people, our partners, and the planet