Technical Solutions Coordinator

  • Full-time

Company Description

Franco Pinto is an IT solution integrator company in Sudan operating in the fields of IT Security and infrastructure. and we are also a fast-growing Value Added Distributor in the IT and Telecom portfolio. We represent the many of world's most trusted brands. such as Cisco, D-Link, Kaspersky, Huawei, Fortinet, VMware, Sophos.

We are 40+ employees and operate in Khartoum, Dubai, and Rwanda.

We deliver the best solution with a combination of technical knowledge, genuine passion, and problem-solving skills. This enables us in providing the best innovative IT solution to our clients. We have expertise in pre-sales, installation, and post-implementation with 24/7 technical support. as well as the channel distribution team. And professional IT training center

Job Description

Contact with customers to understands customer’s needs if It’s not clear and suggest suitable solution and coordinate with technical team to validate the proposed solution.
•Prepare documented technical proposal with full detailed specifications for the proposed solutions including duration time and scope of work.
•Manage & Prepare the TPs, BoQs, SLAs, FAs,  or aby delivered Documents to clients.
• manage & update the entries on the Odoo System from the sales team regarding the RFQs, & Supplying-Only Request.
• Coordinate and follow up required surveys with technical team to finalize BOQs needed for the suggested solution.
•Follow up discussions with vendors through Supply Chain Team or any supposed changes in the BOQ with supply and technical team to ensure that the final proposed solution will meet customer need.
•Manage communication between technical team & other department regarding any other enquiries.
•Handling customer’s technical quires or discussions related to the proposed solutions.
•Follow up project milestone with other operation team(depats) to Plan and coordinate the time when technical team have to start their part of the project plan.
•Arrange with customer and FP Operation team in order to start installation.
•Conducting customer visits periodically to ensure that the implemented solution is working properly (reliability, availability, security,..etc)



•    IT Background (Any related university certificate, Computer Science, IT,..etc)
•    Project Management is a bonus
•    MS Office Apps experience is a must
•    2 years experience