Our client, a   non-banking financial service institution is currently seeking for an   experienced, energetic and enthusiastic professional for the position of an E-Business Analyst. The objective of this role is to develop online platforms that will move existing and prospective retail insurance products and processes to convenient self-service platforms.

Responsibilities

• Ensuring timely resolution of issues that impact customers’ business relationship with the organisation as regards usage of our applications and software.
• Ensuring the operational and functional state of the platform.
• Supervising policies and managing access to products & services on the E-Platform.
• Uploading new products on the platform.
• Identifying opportunities for improvement in sales and retail using electronic medium.
• Create business relationship with online stores.
• Participating in the ongoing projects with partner platforms as an additional payment gateway for some of the E-Platform products and also to sell some of our products on their mobile platform.
• Assisting with and executing other relevant duties as may be assigned by line manager.
• Managing customer expectations of futuristic electronic solutions by ensuring that the organisation is properly represented on the electronic channel

JOB REQUIREMENTS

Education and Experience

• Bachelor’s Degree/Higher National Diploma.
• A minimum of 8 years working experience.
• Software development skills.
• IT programming skills.

Desired Competence

• Understanding the customer

Manages customer expectations effectively

• Communication skills

Uses communication skills in a thorough and effective manner to manage own area of responsibility

• Management of Information

Establishes and maintains data and information records which are sufficient for own purposes and which meet company, legal and regulatory requirements.

• Planning & Organising

Effectively and proactively plans, prioritises and organises caseloads in a way which allows for unexpected events and interruptions.

• Negotiation & Persuasion skills

Uses a range of strategies to achieve desirable outcome.

• Commitment to Excel

Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered.

• Analysis

Thinks through a situation systematically.

Desired Skills

• Communication skills (English), spoken and written (Good)
• Analytical Skills (Very Good)
• IT skills ( Good)

-       Software Development

-       Programming

• Business Writing (Good)
• Negotiation Skills (Good)
• Presentation skills (Very Good)
• Relationship Management (Very Good)

Knowledge

• Good Knowledge of the Insurance business and personnel practices
• End- to- End business processes
• Business Ethics