We are a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. The role of our staff is to set the organisation’s strategic direction, ensuring delivery and upholding values that drives the organisation towards it set goals. We currently seek to recruit into our workforce a smart, intelligent and enthusiastic individual that can align his/her goals with that of the organisation.

Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible. Supervises agents, trains, coaches, and mentors employees.

PRIMARY RESPONSIBILITIES

• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Hire, train, and terminate customer service agents.
• Provide scripts to read from during phone calls.
• Handle major incidents that cannot be resolved by subordinates
• Resolve complaints and order issues.
• Ask customers to provide feedback on subordinates and customer service experience.
• Keep abreast of new company products and services.
• Analyze data and statistics.
• Compile and print reports on overall customer satisfaction.
• Isolate and identify areas of improvement.
• Train subordinates on how to adequately address problem over the phone or how to write correspondence.
• Work with management on customer service initiatives.
• Utilize social media to respond to customer complaints and praise.

• BSC/HND in Social Sciences and any other related field
• MSC/MBA is an added advantage
• A minimum of 6years working experience (3years experience in customer service)
• Experience in Help desk 

Required Skills:

• Customer Service
• Process Improvement
• Decision Making
• Managing Processes
• Planning
• Analyzing Information  
• Emphasizing Excellence