JOB SUMMARY: Provide outstanding customer experience to Master Lock’s Commercial distributors and end customers by overserving aligned sales resource needs at the highest level.  Executes action plans with an outbound focus on aligned customers. Acts as the primary liaison between aligned outside sales team members and Deerfield business partners, driving efficiency and effectiveness in the commercial sales process.

DUTIES & RESPONSIBILITIES:

- Proactively and regularly engage with aligned outside account managers, ensuring open action items requiring follow-up and resolution are handled promptly, fully, and professionally

- Pre & Post sale value-add touches to enhance Customer Experience for key accounts, including but not limited to Product recommendations & Quote creation and Issue resolution & post-sale touch points

- Organize and supply sales content for aligned account managers regular business reviews with key accounts to drive share of shelf, competitive share gains, expanded offerings, and coordinated joint sales & marketing activities.

- Assist in the evaluation and determination of the appropriate marketing and promotional approaches to grow aligned accounts.

- Mine proprietary “Install Base” tool to uncover new opportunities with our key customers for aligned account managers.

Reach out to Locksmith Dealers throughout the country to place mounts, boards.  Send samples and literature.

- Lead quarterly promotion conversations / marketing to distribution partners where required

- Act as initial touch point for qualification and appropriate routing of leads, ensuring receiving party is supplied with all relevant and actionable data points and insights to speed sales process.

- Document sales activities, opportunity forecasts, leads and contact interaction in CRM software

Monitor open order report for late orders, orders to splint and other issues.

- Present webinars with company approved content for key customers and end users within aligned territories

- Other related tasks as assigned to meet business needs

VALUES

• Demonstrates INTEGRITY
• WORKS AS A TEAM
• Takes OWNERSHIP
• ACTION - biased
• Fosters a WINNING spirit

KEY COMPETENCIES

• Strategic Mindset:  Ability to see future possibilities and translate them into strategies
• Drives Vision and Purpose:  Paint a compelling picture of the vision and strategy that motivates others
• Business Insight:  Apply knowledge of business and the marketplace to advance the organization’s goals
• Collaborate:  Build partnerships and work collaboratively with others to meet shared objectives
• Communicate Effectively:  Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instill Trust:  Gain the confidence and trust of others through honest, integrity and authenticity
• Customer Focus:  Build strong customer relationships and deliver customer-centric solutions
• Drive Engagement:  Create a climate where people are motivated to their best to help the organization achieve its objectives
• Drives Results:  Consistently achieves results, even under tough circumstances
• Decision Quality:  Make good and timely decisions that keep the organization moving forward
• Plans and Aligns:  Plan and prioritize work to meet commitments aligned with organizational goals
• Ensures Accountability:  Holding self and others accountable to meet commitments
• Collaborate:  Build partnerships and work collaboratively with others to meet shared objectives
• Manages Conflict:  Handles conflict situations effectively, with a minimum of noise
• Organizational Savvy:  Maneuver comfortably through complex policy, process, & people-related organizational dynamics
• Action Oriented:  Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Manage Ambiguity:  Operate effectively, even when things are not certain or the way forward is not clear

QUALIFICATIONS

- Bachelor’s degree in related field or equivalent preferred

- Minimum of 3-5 years similar work experience

- Strong time and task management / organization skills

- Strong technical aptitude with proficiency in O365 suite or similar

- Positive attitude toward, and adherence to, CRM and strong business process

- Must have excellent communication skills to interact with team members and customer base via phone, email and video

- Strong interpersonal and relationship building skills

- Builds trust within and across teams and customers

- Coachable attitude with a strong desire to help others

Company Description:

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Additional Information:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $50,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.