Design Associate

  • Masterbrand Cabinets Dr, Jasper, IN, USA
  • Employees can work remotely
  • Full-time
  • Department: Customer Service

Job Description

This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints.  Also provides value engineering recommendations to the builder for most cost-effective design. 

Organizational Relationship:

Reports directly to the Builder Channel Supervisor-Design


  • Produce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design tool
  • Provide design recommendations to customers (internal & external) based upon product knowledge
  • Respond to customer inquiries regarding design layout
  • Troubleshoot blueprints for inconsistencies compared to specifications and/or field conditions
  • Maintain electronic documentation of standard work procedures for customer account management
  • Define problems, collect data, establish facts, draw appropriate conclusions, and provide solutions.  Seek clarification to determine root cause of issues
  • Must possess decision making skills to determine when exceptions are needed to provide resolution to the situation
  • Understand customer requirements and analyze requests for potential obstacles before implementing systematic changes
  • Research & Answer installation questions from installers, customer, MBCI field personnel and Service Agents
  • Provide back-up support to other members of the team (may include cross-functional roles)
  • Other duties as may be assigned at management’s discretion



Characteristics & Attributes:

  • Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once
  • Demonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customers
  • Strong attention to detail and accuracy in work produced
  • Ability to nurture long term partner relationships
  • Ability to define problems, collect data, establish facts, and propose creative solutions
  • Ability to follow existing guidelines and improve established procedures
  • Ability to handle multiple tasks, and function in a team-oriented, fast-paced environment
  • Must be able to adapt to continual change and competing priorities
  • Strong written and verbal communication skills
  • Software knowledge:  Familiarity with design software (such as 20/20) and Microsoft Office
  • Mathematical knowledge:  math skills related to angles, dimension conversion, fractions and decimals

Education & Experience:

  • A 2-year or 4-year degree is preferred (or equivalent design experience

Additional Information

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit to learn more about how we build employee opportunity, purpose, and reward into everything we do.

Equal Employment Opportunity

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

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