At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

JOB DESCRIPTION:

Come join our dynamic team as the Associate Business Process & Continuous Improvement Specialist, where you'll be at the forefront of driving positive change within Fortune Brands Innovations Customer Service teams. You will collaborate with teams, and have the exciting opportunity to lead various initiatives and projects aimed at enhancing efficiency and effectiveness. Collaborating with Customer Service leaders, you'll play a pivotal role in analyzing and optimizing systems, processes, and team dynamics to ensure continuous improvement and exceptional service delivery. If you're passionate about making a meaningful impact and thrive in a collaborative environment, this role is perfect for you!

Position location: Remote

RESPONSIBILITIES:

What you will be doing

• Investigate operational shortfalls, issues, complaints in current business processes and systems independently.
• Analyze business data, processes, and system performance autonomously to identify efficiency opportunities.
• Partner with the Continuous Improvement team independently in order to research, recommend, develop and implement innovative efficiencies to streamline processes, maximize system performance, and reduce manual touches.
• Partner with the Continuous Improvement team, IT, and business leaders for new process and system development.
• Present efficiency opportunities, track progress, and influence stakeholders for successful outcomes using self guided judgement.
• Develop comprehensive operating procedures, process maps/flow charts, business process diagrams, and process improvement roadmaps autonomously.

BASIC QUALIFICATIONS:

• Associate degree with 3 years combined process improvement, continuous improvement or project management experience within a customer contact center.
• Demonstrated experience with Contact Center ERPs like SAP, Oracle, E21.
• Demonstrated business acumen with the ability to navigate ambiguity and adapt to change.
• Demonstrated experience building relationships across all organizational levels.
• Strong verbal and written communication skills at all organizational levels.
• Strong influence, time management, and project management skills.
• Strong problem-solving, analytical, and organization skills with the ability to prioritize work.
• Intermediate Microsoft Office Suite Skill (Word, Excel, Teams, PowerPoint, Outlook, Forms)
• Ability to travel on occasion.

PREFERRED QUALIFICATIONS:  

• Bachelor Degree
• Professional certification in process improvement, continuous improvement or project management (Six Sigma, Lean CBPP, CPP, CPMP).
• Experience with Lean, Six Sigma, or Kaizen methodologies.
• Experience with process mapping, Value Stream Mapping, and Process flowcharts.

Hiring Pay Range: $40,000 - $66,000

*Actual pay will vary based on qualifications and other factors

Company Description:

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.