Fortius Sport & Health is an integrated athlete development centre strengthened through philanthropy and focused on optimizing athlete performance for life. Situated in Burnaby, B.C., we are home to a state-of-the-art training centre, FIFA-standard turf pitch, NBA/FIBA/collegiate lined gymnasium, sport science lab, sport medicine institute, 50-room lodge and a chef-inspired bistro. Our integrated team of sport medicine and science practitioners share their complementary expertise to deliver precise, customized treatment and training plans for athletes of all ages and abilities, under one roof. Learn more at www.fortiussport.com

Learn more at www.fortiussport.com.

OUR VISION:
A sport culture strengthened by athletes* achieving their full potential and realizing the life-long benefits of sport.

OUR MISSION:

Our mission is to optimize athlete* performance for life by integrating sport medicine, science and healthcare experts within an athlete development centre that is strengthened by philanthropy.

OUR MANTRA:
Game Changing. Life Changing.

OUR CLIENT SERVICE MANDATE:
To provide consistently excellent client experience at Fortius Sport & Health.

Role Summary
The primary responsibilities of the Client Service Representative in the Institute is to ensure all Fortius Sport & Health clients have a pleasant and welcoming experience while ensuring that the Centre’s policies, procedures and behavioural etiquette expectations are adhered to.

Client Services Representatives in the Institute focus on delivering an exceptional client experience for everyone who enters and/or has contact with the Training Centre. 

You are:
• Polite, professional and pleasant.
• Knowledgeable about the programs and services offered by Fortius
• Welcoming to Clients, aware of their health & fitness goals and support the client to meet those goals as part of an integrated team.

The most important skill needed in order to be a Client Service Representative in the Institute is communication. As one of the front line smiling faces of Fortius, this is an important role as you will interact with clients either by telephone or in-person. You must be adaptable, an efficient self-starter and pay attention to detail to complete tasks properly.

Fortius Institute is open six days a week and Client Service Representatives must be flexible and willing to work afternoons, evenings & weekends.

What is expected of you?:

• Greet clients and guests in a welcoming and professional manner and maintain strong relationships that promote trust & client satisfaction;
• Perform on-going, shift-specific duties (administrative and other) related to the operations of Medical and Allied Health practices;
• Responsible for the consistent application of existing policies and procedures including the enforcement of our established ‘rules’ and behavioural expectations of clients and staff;
• Schedule, book and take payments for appointments, classes, and programs. Accuracy and attention to detail is very important;
• Answer or make telephone calls, return emails and take care of client or visitor requests and inquiries. Process payment transactions for services, programs & classes;
• Be knowledgeable about the programs and services offered in other areas at Fortius and be able to appropriately respond to client enquiries, to educate clients about the scope of Fortius business and how Fortius can help them attain their health and fitness goals;
• Take direction from the Manager and/or Assistant Manager;
• Assist in the promotion of programs, services and memberships and provide information to prospective clients who enter the Training Centre seeking information about what Fortius has to offer;
• Other duties as required.

• Minimum 2-4 years of customer service, clerical & administrative experience
• Contentious and professional, with respect for detail and doing a job well: the first time.
• Post-secondary education is a strong asset
• Excellent communication skills (written and verbal)
• Computer experience, including Microsoft office

As a member in the Fortius Institute team, employees must consistently demonstrate the following:
• Delivery of an exceptional client service experience
• Commitment to and understanding of the principles of integration, collaboration and innovation
• Embodiment of a philosophy of professionalism, excellence, health and wellness at all times
• Strong communication and interpersonal skills
• Capacity to use time and resources effectively and efficiently
• Dedicated orientation towards results
• Ability to work in a diverse, fast-paced and dynamic environment

Deadline to Apply:  November 9th, 2017

We appreciate your interest in Fortius Sport & Health and we will review your application as soon possible. Please note that only those candidates selected for an interview will be contacted. 

The chosen candidate must either be a Canadian citizen, a permanent resident, or a Temporary Foreign Worker with an Open Work permit. All candidates that do not possess the proper legal documents to work in Canada will not be considered.

As part of our professional commitment to privacy, all candidate information will be kept in the strictest of confidence. 

All successful candidates will be subject to background check, including criminal and education verification. 

As a member in the Fortius Institute team, benefits include:

• Working in a diverse, fast-paced and dynamic environment
• Access to a state-of-the-art training centre for a significantly reduced annual membership
  
• Staff dining discount
• Easy access to public transportation
• FREE PARKING