Customer Service Representative I

  • Full-time

Company Description

Fortegra Corporation, an insurance services company, provides insurance-related products and distribution and administration services in the United States. The company was formerly known as Life of the South Corporation and changed its name to Fortegra Corporation in 2008. Fortegra Corporation was incorporated in 1981 and is based in Jacksonville, Florida.

Job Description

The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.

·        Communicates clearly, through direct conversations with the customer, and conveys               needed information in a way the customer can understand, while showing empathy for           customers situation.

·        Resolves escalated situations in a friendly, courteous manner.

·        Always pleasant and friendly. Can nurture strong, long-term relationships with any                  customer or branch representative.

·        Ability to multitask using various applications to perform assigned tasks, including                   processing, logging, and routing claim documents, mail, and claim letters between                   customer calls.

·        Display a consistently positive, professional, and cooperative tone with customer,                   contacts, and co-workers.

·        Communicate with other departments and external administrators via                                       email/telephone/fax, to inquire about claim status or documents pending review.

·        Works as a team with co-workers, paying close attention to detail and resolving issues            in the best interest of the customer, store representative and the company.

·        Remain flexible to work various shifts and be willing to learn all lines of business within            the department and occasionally assist other units within the company.

·        Establish claims by inputting data from claim documents received from various queues.


The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.


·       1 plus years of customer service experience required; experience in a call center                    environment preferred.

·       Experience using 1-2 systems/programs simultaneously.

·       Bi-Lingual in Spanish/French a plus.

·       Excellent interpersonal and customer service skills.

·        Ability to thrive in a fast-paced, rapidly changing, high volume work environment.

·        Clear verbal and written communication skills.

·        Basic to moderate skills in Word, Excel, and Outlook and other Microsoft                                  Applications.

·        Problem solving skills.

·        Ability to multitask using various applications and channels of communication.

·       High School Diploma or equivalency required

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.

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