Leading The Way (LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God. Uniquely equipped to reach a global audience through its offices in the USA, Canada, Australia and England, we use today’s technology to connect individuals with sound Biblical teaching – whether here at home or in closed countries and remote regions. Now celebrating over 35 years of ministry, Leading The Way's television, radio, and digital programs are broadcast in 28 languages to audiences across six continents. The ministry also operates an Arabic satellite television channel that broadcasts into the Middle East, North Africa, Europe and Australia; distributes solar-powered Navigators containing the New Testament and Biblical teaching into remote regions; employs Field Teams for on-the-ground evangelism and discipleship; and hosts Evangelistic Celebrations in strategic cities across the globe. By passionately proclaiming uncompromising Truth through creative methods, LTW's international team of experts is uniquely providing hope that is revolutionizing lives at home and around the world.

The Guest Services Coordinator is the initial contact with people who visit and call the ministry. He or she assists in maintaining a Christ-centered, hospitable, safe and secure work environment. In addition to providing a superior guest experience, the Guest Services Coordinator possesses detailed knowledge of ministry policies and procedures and performs essential functions as they relate to the accessibility and security of the staff, contractors, equipment, and grounds. This position requires excellent telephone and face-to-face communication skills, as well as the interpersonal skills to work independently with minimal direct supervision, think critically to resolve problems, and handle several competing priorities effectively and efficiently.

Specific responsibilities of the Guest Services Coordinator will include but are not limited to:

• Greeting employees, contractors, and guests coming into the building through the front door
• Preparing visitor badges
• Monitoring access to the building and opening the front door, as needed
• Answering and routing phone calls at the phone switchboard
• Maintaining daily activity logs, records, and forms for third-party review
• Monitoring all security cameras and taking action, as needed
• Assisting in investigations and video/log reviews, as needed
• Assisting in the daily responsibilities of the ministry, as needed
• Responding to emergency situations in a timely and efficient manner, according to LTW policies and procedures
• Contacting EMS when necessary
• Adhering to all standard operating procedures and company policies, including safety policies and procedures

• Must be in agreement with LTW's Church Membership and Statement of Faith
• Work well with others in a friendly and encouraging teamwork atmosphere
• Possess a drive to achieve personal and ministry success through personal performance excellence and a friendly servant mindset toward others
• Ability to manage multiple tasks simultaneously
• Available to work in the office 29 hours per week: Mondays – Thursdays 12 PM – 5 PM and Fridays 8 AM – 5 PM

Desired Characteristics of Applicants:

When LTW reviews applicants for an open position, we look for certain characteristics we believe are important to maximizing the ministry of LTW and fully utilizing the spiritual gifts and talents as individuals:

• Christian. We believe that to contribute to our mission it is essential that a person maintain a vibrant Christian faith.
• Called. Work at LTW is not just another job; it is the work of God and an employee should sense the call of God on his or her life work within the ministry.
• Competent. In addition to being a Christian and having a sense of calling, a person must be fully competent to perform all the duties of the position.
• Committed. Because of LTW’s high standards and its belief in good stewardship, it is essential that all employees manifest a high level of commitment to their job responsibilities and the ministry as a whole.

Leading The Way’s employees come from a broad range of church backgrounds. Nevertheless, employees are expected to be a member in good standing of a church whose doctrinal convictions and statement of faith are not in conflict with LTW’s. To make sure everyone understands our theological foundations, we require that all employees subscribe to LTW’s Statement of Faith, avoid public statements conflicting with the Statement of Faith, and seek to conduct themselves in a manner consistent with the beliefs set forth in the Statement of Faith.

LTW is both an equal-opportunity employer and a Christian, nonprofit, religious organization. We conduct hiring without regard to race, color, ancestry, national origin, age, sex, marital status, parental status, or disability of an otherwise-qualified individual. The status of LTW as an equal-opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment, which is central to our stated religious purpose and day-to-day operations.