Cutting Edge Firewood (CEF) creates space for people to gather, relax, and connect in memorable ways. We are changing the way people think about firewood and cooking wood. CEF is the first luxury firewood provider in the world, and our brand is loved by people around the country. Not only do we offer a true white glove delivery service, we also deliver the best firewood available. Our products are easy to light, burn bright, create an amazing aroma, smoke less, and contain no bugs, fungus, or mold. 

We love great fires, and it turns out that a lot of other people do too! As we approach our 8th season, we’ve enjoyed 150% year over year growth. Our product line has also expanded to not only serve the firewood enthusiast, but also the outdoor cooking and lifestyle guru. With aggressive plans for expansion, there is an abundance of opportunity for team members in our rapidly growing company. 

Cutting Edge Firewood is made up of entrepreneurs who are hungry for growth. If you are excited about the possibility of helping build a national brand, solving problems, creating efficiencies, and working hard with a passionate team then consider joining us.

As a Customer Service Specialist (CSS) you will communicate with customers via telephone, email, and text. We are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful CSS will be comfortable listening to customers wants and needs and recommending products that exceed their expectations. 

The CSS is the bridge between customers and our delivery service. You will use our software platforms to manage all customers, schedule deliveries, and ensure streamlined communications between customer’s needs and CEF drivers.

The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. Every team member at CEF has the ability to “wear many hats” and demonstrates a willingness to perform their role with excellence while assisting and serving others on the team. If serving customers, team members, and the company’s overall growth excites you, then this is the role for you.

Salary Range (W2): $45,000.00 to $50,000.00

Key Responsibilities:

• Manage customer communication pre & post sale
• Manage incoming phone calls, texts and email correspondence
• Manage customer order processing 
• Keep up-to-date records for each customer in SalesForce
• Manage the scheduling of deliveries
• Manage shipments to out-of-state customers
• Manage showroom appointments & scheduling
• Manage office supply needs & office cleanliness
• Manage purchases from vendors
• Assist in marketing tasks & communications as needed
• Assist in inventory support as needed
• Assist in ecommerce support as needed
• Assist in bookkeeping & accounting support as needed

Core Values:

• Teamwork
• Customer Experience
• Grit
• Humble Confidence
• Creative & Imaginative
• Selfless Ambition

Requirements of a CEF Team Member:

• Alignment with Cutting Edge Firewood core values
• Customer service experience
• Sales and/or management experience (desired, but not required)
• Flexible schedule, hours and days may fluctuate seasonally
• Possess & demonstrate excellent independent time management skills
• Knowledge of SalesForce (desired, but not required)
• Ability to complete required tasks despite interruptions
• A background check and drug test

As part of the hiring process, Cutting Edge Firewood may obtain from third parties information concerning prospective employees. Such information may include criminal background checks, motor vehicle driving record, degree verification, and reference checks with past employers, co-workers, and associates. Cutting Edge Firewood will use this information for employment purposes only.

This job posting is being managed by Forrest Johnson Recruiting on behalf of Cutting Edge Firewood.

Company: Cutting Edge Firewood