Leading The Way (LTW) is a Christian Broadcast Ministry committed to changing the world.  Michael Youssef, President and CEO, is leading the way for people living in spiritual darkness to discover the light of Christ.  By passionately proclaiming uncompromising Truth through creative methods, Dr. Youssef’s international team of experts is uniquely providing hope that is revolutionizing lives at home and around the world.

WHAT YOU’LL DO 
As the CRM Administrator, your primary job centers around the management, administration and development of our CRM tool, StudioEnterprise by DonorDirect. As the CRM subject matter expert, you’ll handle testing, configuration, deployments, and updates. You will also be responsible for some end user  training for  ministry staff on functionality of the tool.  As new people come into the organization, they’ll need help setting up their profiles. You will also manage the IT support ticketing system, handling all Level 1 and 2 StudioEnterprise issues and coordinating level 3 escalations. There’s a lot of trouble-shooting and problem solving in this role, so a customer service orientation is essential. You’ll regularly be working with database developers to resolve issues. There’s a lot of documentation related to the CRM and various processes, so excellent written communication skills are also essential. You will also serve as the backup for Level 1 IT team when they are unavailable. Leading the Way has offices and teams across multiple international time zones, and you will be needed to periodically provide CRM and Level 1 and 2 help desk support. As a technology professional, your skills and work ethic will contribute to an international effort that is committed to making the light of Christ accessible to the whole world! 

WHAT IT TAKES TO BE SUCCESSFUL: HARD AND SOFT SKILLS
 
Have/ Experience With

• CRM tool in an administrative or development capacity
• Ticketing system, handling level 1 and 2 requests and coordinating level 3
• Working knowledge of SQL
• Deep understanding of automation / digital email campaigns
• Ability to research and provide source code
• Ability to manipulate data and create workflows 
• Documentation of CRM processes
• IT helpdesk experience (beneficial but not required)
• Ability to train non-technical personnel 
• Proven technical aptitude and ability to master new technology and problem solve

Software You’ll Work With

• StudioEnterprise CRM by DonorDirect
• Kace ticketing system
• Windows 365 suite, including SharePoint

Top Reasons To Apply

• You’ll have a mentor who will  teach and train you for several months. 
• You’ll use your professional talents to make a global impact for the Kingdom of God.

Compensation for the CRM Administrator includes:

• Salary
• 403(b) retirement plan with matching contributions
• Paid medical, dental, and vision insurance
• Paid vacation, holiday and sick time

LTW is both an equal-opportunity employer and a Christian, nonprofit, religious organization. We conduct hiring without regard to race, color, ancestry, national origin, age, sex, marital status, parental status, or disability of an otherwise-qualified individual. The status of LTW as an equal-opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment which is central to our stated religious purpose and day-to-day operations. This job posting is being managed by Forrest Johnson Recruiting on behalf of LTW.

Company: Leading the Way