Our client is full-service management consulting firm headquartered in Atlanta that works with Fortune 500 and mid-market companies. Their team of consultants includes experts in the areas of Revenue Growth, Operational Performance, IT Management, Business Intelligence, and Change Management. The company is experiencing triple digit, three-year revenue growth and is actively seeking to hire subject matter experts to support existing and new client projects. If you have the demonstrated abilities to excel in this role and like the idea of working on local projects, then we would love to speak with you!

The Customer Experience (CX) Designer will join a growing, ongoing project team, contributing to the launch of new products and designs.  The ideal candidate will flourish if they enjoy producing deliverables, such as customer research, journey maps, and executive presentations.  You join a team that identifies, designs, develops, and measures differentiated experiences to drive customer devotion and advocacy. 

Specific duties include:

• Develop views of both present and future customer journeys through quality research.
• Lead projects that enhance client’s understanding of the customer.
• Serve as customer advocate during new product launches and service upgrades.
• Develop customer needs and use cases throughout a customer journey.
• Translate customer needs into business requirements.
• Understand and interpret customer experience measurements.
• Develop operational plans to deliver great customer experiences.
• Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.

• The ideal candidate has a minimum 2 to 3 years of CX experience, producing deliverables, such as customer research, journey maps, customer blueprinting, and executive presentations. 
• Bachelor's degree or greater is required.
• Knowledge and implementation of core CX efforts end-to-end, including customer research, design, development, and testing.
• Excellent organizational, verbal, presentation/facilitation and written communication skills.
• Ability to work independently and with a team consisting of executives, project stakeholders and project team members.

Forrest Johnson Recruiting and our clients provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.