Food & Beverage Manager - GNR

  • Grand Canyon Lodge - North Rim AZ-67, North Rim, AZ
  • Full-time
  • Salaried/Hourly: Salaried
  • FLSA Type: Exempt
  • Employment Category: Regular

Company Description

Grand Canyon Lodge at North Rim has been designated as a historic landmark and is located right on the edge of the Grand Canyon. Amazing Canyon views, tons of outdoor activities, unique wildlife, and a diverse workforce are all part of what makes working at Grand Canyon North Rim so awesome! Our Ideal Candidate has a positive attitude, strong work ethic, flexibility, and is seeking the experience of living and working in a beautiful remote setting. Grand Canyon Lodge at North Rim is located at an elevation of 8000 feet. Your ability and willingness to work at a high elevation and a remote location are important factors in our hiring process.

Job Description

The Food and Beverage Manager is responsible for the overall operation and financial success of food & beverage operations.  Ensures all facilities enforce all company policies and programs, remain legally complaint, and that all guests receive excellent customer service.                     

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Department Responsibilities:

  • Responsible for the daily operation of the department; Ensures each operation is adequately staffed, stocked, and open for business during business hours.
  • Manages vendor accounts; Oversees design and implementation of contracts and marketing initiatives to meet and exceed projected annual goals.
  • Oversees menu design and recipe development.
  • Inspects food service facilities to ensure that equipment and buildings meet company standards as well as state, and local health laws.
  • Monitors and inspects equipment and arranges repairs as needed; Oversees any refurbishment and remodeling of existing operations.
  • Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the department.
  • Acts in a professional manner; leads by example.
  • Identifies and works with management to resolve departmental problems and potential problems.
  • Works extra shifts and hours throughout the department as required; Covers subordinate duties as needed.

Financial Responsibilities:

  • Responsible for the financial success of each Food & Beverage operation.
  • Analyzes financial and operational information to maintain cost control of facility operations and recommend adjustments.
  • Prepares budgets and ensures the department complies with financial guidelines and meets or exceeds all financial and operational goals.
  • Compiles and submits financial, operational, and marketing/customer review reports.

Communication Responsibilities:

  • Effectively communicates department and position-specific expectations to department team members.
  • Ensures department team members are updated on any relevant news or needs of other departments.
  • Communicates and collaborates with other departments and managers and attends staff meetings to provide departmental updates and communicate problems and potential problems.

Customer Service Responsibilities:

  • Provides and ensures all internal and external customers receive excellent customer service.
  • Strives to achieve and maintain a customer service-oriented department mentality.
  • Responds to customer complaints in a professional manner.

Supervisory Responsibilities:

  • Responsible for managing department team members, creating staff work schedules, and training department employees in department standards, security procedures, department operations, and safe work methods.
  • Mentors and coaches staff members on developing and improving skills.
  • Enforces department standards, policies, and team member expectations; Performs progressive discipline, coaches, and retrains department employees as required.
  • Completes detailed and timely performance evaluations.
  • Follows and enforces company policies including uniform and grooming standards.
  • Verifies payroll hours for department personal.

Additional Responsibilities:

  • Knows and enforces all company Programs and policies, including Environmental, Health, Compliance, and Safety Management Programs and policies.
  • Assists in other departments as needed.
  • Assists with designing and implementing sales proposals and presentations as required.
  • Other duties as assigned.

Qualifications

  • A valid Driver’s License is preferred and may be required.
  • Able to speak, read, write and understand English.
  • Excellent financial/accounting skills and knowledge.
  • Strong knowledge of the hospitality and Food and Beverage industries.
  • Excellent management and supervisory skills preferably in the hospitality industry.
  • Excellent organizational, interpersonal, planning and time-management skills.
  • High level of attention to detail and quality standards.
  • Excellent written and verbal communication skills.
  • Responds to complaints in a professional manner.
  • Computer skills including MS Word, Excel and email systems (Outlook or Lotus Notes).
  • Strong knowledge of and proper cash handling skills.
  • Extensive skills with and knowledge of POS systems, cash registers and credit card machines.
  • Ability to develop and produce proposals.
  • Strong customer service orientation.
  • Have or be able to obtain relevant food handling and alcohol certifications upon hire.
  • Knowledge and ability to comply and implement all Standard Operating Procedures.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs and ladders occasionally.
  • Ability to balance, stoop, kneel, crouch, twist, turn, push, and pull frequently; Reach down, forward and overhead repetitively.
  • Ability to lift and carry up to 40 pounds occasionally.
  • Ability to sit for long periods of time.
  • Ability to use a computer and telephone.
  • Must be able to safely operate a motor vehicle as required.
  • Ability to work in areas with temperatures more than 90 degrees.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • 2 years of college education in a related field and 2 years of Food and Beverage, Restaurant Management or related work experience, or equivalent combination of work experience and education required.
  • Associates or Bachelor’s Degree in a related field highly preferred.
  • Minimum 3 years of management and supervisory work experience required.
  • Minimum 1 year of work experience with POS systems required.
  • Minimum 1 year of P&L management experience required.
  • Demonstrable wine knowledge and work experience preferred.
  • Back-of-the-House restaurant work experience preferred.
  • Fine-dining experience as well as quick paced café style experience preferred.

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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