Food Service Team Member

  • Grand Canyon Lodge - North Rim AZ-67, North Rim, AZ
  • Full-time
  • Salaried/Hourly: Hourly
  • FLSA Type: Non-Exempt
  • Employment Category: Seasonal

Company Description

Grand Canyon Lodge at North Rim has been designated as a historic landmark and is located right on the edge of the Grand Canyon. Amazing Canyon views, tons of outdoor activities, unique wildlife, and a diverse workforce are all part of what makes working at Grand Canyon North Rim so awesome! Our Ideal Candidate has a positive attitude, strong work ethic, flexibility, and is seeking the experience of living and working in a beautiful remote setting. Grand Canyon Lodge at North Rim is located at an elevation of 8000 feet. Your ability and willingness to work at a high elevation and a remote location are important factors in our hiring process.

Job Description

The Food Service Team Member is responsible for front-of-house duties while ensuring high food quality, excellent customer service, and a positive guest experience.  Greets guests, takes food and drink orders, processes transactions, and delivers food to guests, and helps maintain a clean dining area.


  • Greets and assists guests in a friendly and professional manner; Takes guest orders and accurately enters them into the POS system
  • Accurately processes credit card and cash transactions; Maintains a balanced register
  • Delivers food and drink orders to guest tables
  • Busses and resets dining room tables; Washes dishes, utensils and other restaurant items
  • Completes opening and closing duties, maintains proper stock levels for retail and guest-self-service items, maintains clean counter and dining areas, and ensures completion of other day-to-day operational needs
  • Answers phone as necessary
  • Assists with preparation and cooking of food items as required; Follows proper food production, portion control, and quality control procedures
  • Balances register as required
  • Completes inventory, cleaning, and other logs
  • Knows and follows all company, Environmental, Health, and Safety Management Programs and policies
  • Responsible for reporting any observed unsafe, suspicious, or unlawful actions to management
  • Works extra shifts and hours as required
  • Assists in other departments as needed
  • Other duties as assigned


  • Ability to read, write, and speak English
  • Ability to learn and explain products and items, other operational areas, and the surrounding area
  • Strong math and cash handling skills
  • Strong organizational skills and attention to detail
  • Excellent customer service skills; A friendly and professional demeanor
  • Ability to provide high quality food items in a timely manner
  • Ability to work in a high-volume and fast-paced work environment
  • Knowledge of proper use of cleaning chemicals and personal protective equipment
  • Knowledge of proper food handling, food storage, and sanitation procedures
  • Proper food handling or equivalent certification or ability to obtain upon hire.


  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs occasionally.
  • Ability to twist, turn, push, pull, and reach down, forward and overhead repetitively; Kneel, squat, stoop and crouch frequently.
  • Manual dexterity to grasp and handle cash, coins, paper, phones, etc.
  • Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
  • Ability to lift and carry up to 40 pounds daily.
  • Able to work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).


  • High School Diploma, GED, or equivalent, or previous hospitality or related work experience preferred.
  • Cash handling experience preferred
  • 1-year customer service experience preferred
  • Knowledge of sanitary and safe food handling helpful
  • Restaurant/café and POS software experience a plus

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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