Restaurant Supervisor

  • Grand Canyon Lodge - North Rim AZ-67, North Rim, AZ
  • Full-time
  • Salaried/Hourly: Hourly
  • FLSA Type: Non-Exempt
  • Employment Category: Seasonal

Company Description

Grand Canyon Lodge at North Rim has been designated as a historic landmark and is located right on the edge of the Grand Canyon. Amazing Canyon views, tons of outdoor activities, unique wildlife, and a diverse workforce are all part of what makes working at Grand Canyon North Rim so awesome! Our Ideal Candidate has a positive attitude, strong work ethic, flexibility, and is seeking the experience of living and working in a beautiful remote setting. Grand Canyon Lodge at North Rim is located at an elevation of 8000 feet. Your ability and willingness to work at a high elevation and a remote location are important factors in our hiring process.

Job Description

The Restaurant Supervisor assists with Front-of-House operations and staff, facilitates communication throughout the restaurant, ensures compliance with environmental, health, and sanitation policies and laws, and ensures an exceptional dining experience for all guests.

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

  • Responsible for the smooth operation of all front-of-the-house functions; Ensures the proper opening/closing, accounting, reporting, and environmental procedures are followed.
  • Resolves customer complaints and personnel issues in a professional manner.
  • Communicates efficiently and effectively throughout the restaurant.
  • Accurately balances daily receipts and counts out bank and deposits.
  • Supervises Front-of-House team members; Assists with processing guest transactions, divides tips, runs daily reports, makes timecard corrections, etc.
  • Thoroughly checks all side duties of front-of-the-house staff.
  • Assists with the training and scheduling of front-of-house restaurant staff.
  • Ensures all Front of House staff have or receive certified food safety and alcohol service training as required.
  • Abides by and enforces Recycling, Environmental, Health, and Safety Programs.
  • Ensures all products/chemicals used in restaurant are used and stored properly.
  • Completes ISO 22000 logs as required.
  • Assists throughout the restaurant as necessary and keep the restaurant clean and orderly.
  • Assists in Kitchen as needed.
  • Works extra shifts and hours as required.
  • Assists in other departments as needed.
  • Other duties as assigned.

Qualifications

  • Able to read, write, speak and understand English.
  • Able to learn all company training materials.
  • Able to work with minimal supervision and be self-motivated.
  • Acts in a professional manner.
  • Strict attention to detail and follow through.
  • Excellent customer service, leadership, and supervisory skills.
  • Strong organizational skills.
  • Knowledge of food service standards.
  • Knowledge of front-of-the-house restaurant operations.
  • Knowledge of point-of-sale systems.
  • Must be of legal age to sell and serve alcohol.
  • Knowledge of proper food handling, food storage, and sanitation procedures
  • Strong computer skills including MS Office (Word, Excel).
  • Proper and accurate money handling and cash counting skills.
  • Proper food handling, alcohol, or equivalent certifications or ability to obtain upon hire.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs occasionally.
  • Ability to stoop, kneel, crouch, twist, turn, push, pull, and reach down, forward and overhead repetitively; Balance and carry trays, plates, and tubs.
  • Ability to lift and carry up to 40 pounds repetitively.
  • Able to operate a cash register, point-of-sale systems and credit card machine.
  • Must be able to operate a computer.
  • Ability to remain seated for extended periods of time.
  • Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • 2 years of college education in a related field, or 2 years of front-of-house restaurant or hospitality-related work experience, or equivalent combination of work experience and education required.
  • At least one year of supervisory or management work experience preferred.
  • 6 months wine service work experience preferred.
  • Fine-dining work experience or café style food service experience preferred.
  • Prior work experience with POS systems.

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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