Night Auditor

  • Grand Canyon Lodge - North Rim AZ-67, North Rim, AZ
  • Full-time
  • Salaried/Hourly: Hourly
  • FLSA Type: Non-Exempt
  • Employment Category: Seasonal

Company Description

Grand Canyon Lodge at North Rim has been designated as a historic landmark and is located right on the edge of the Grand Canyon. Amazing Canyon views, tons of outdoor activities, unique wildlife, and a diverse workforce are all part of what makes working at Grand Canyon North Rim so awesome! Our Ideal Candidate has a positive attitude, strong work ethic, flexibility, and is seeking the experience of living and working in a beautiful remote setting. Grand Canyon Lodge at North Rim is located at an elevation of 8000 feet. Your ability and willingness to work at a high elevation and a remote location are important factors in our hiring process.

Job Description

The Night Auditor facilitates guest reservations, performs end-of-day reporting and accounting duties while providing exceptional customer service to all guests.

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

  • Greets guests upon arrival, performs check-ins, provides guest with any information needed while ensuring customer satisfaction.
  • Books and processes lodging and activity reservations accurately.
  • Provides information to guests regarding property policies, property activities, and the surrounding area; Assists with planning activities, answers questions and provides accurate, helpful information.
  • Responds to and resolves guest inquires, complaints, and concerns.
  • Responds to emergency calls and reports incidents as necessary.
  • Answers and directs all incoming calls, schedules and performs wake up calls.
  • Accurately posts room charges and checks out departing guests; Explains charges and payments on bills to guests at check out as needed.
  • Ensures guest security by properly handling guest information and keys.
  • Cleans all front desk and lobby areas as needed; Cleans restrooms as required.
  • Runs night audit reports; Accurately settles Credit Card batches, balances cash drawers, records receipts, refunds deposits and processes cancellations.
  • General office filing including, but not limited to, registration cards and activity confirmation letters.
  • Drives a golf cart as required.
  • Knows and follows all company, Environmental, Health, and Safety Management Programs.
  • Works extra shifts and hours as required.
  • Assists in other departments as needed.
  • Other duties as assigned.

Qualifications

  • Ability to read, write, speak and understand English.
  • Ability to communicate via telephone, email, radio, etc.
  • Excellent communication and customer service skills.
  • Excellent Accounting skills; Ability to accurately complete cash and credit card transactions.
  • Ability to handle guest complaints in a professional manner.
  • Ability to Multi-Task; Work quickly and thoroughly when under pressure.
  • Ability to accurately file numerically and alphabetically.
  • Ability to work with minimal supervision and be self-motivated.
  • Ability to learn all company training materials.
  • Ability to operate a computer.
  • Knowledge of surrounding facilities, activities, and features.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs occasionally.
  • Ability to twist, turn, push, pull, finger, grasp, and reach down, forward and overhead repetitively; Stoop, squat, kneel, and crouch occasionally.
  • Ability to operate a telephone and a computer.
  • Ability to remain seated for extended periods of time.
  • Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
  • Ability to lift and carry up to 25 pounds occasionally.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • High School Diploma, GED, or equivalent and 1 year of guest services, customer service or hospitality-related work experience, or equivalent combination of work experience and education required.
  • Previous experience with cash handling preferred.
  • Previous work experience using computerized reservations/property management systems preferred.
  • Accounting experience a plus.

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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