Housekeeping Manager

  • Grand Canyon Lodge - North Rim AZ-67, North Rim, AZ
  • Full-time
  • Salaried/Hourly: Salaried
  • FLSA Type: Exempt
  • Employment Category: Seasonal

Company Description

Grand Canyon Lodge at North Rim has been designated as a historic landmark and is located right on the edge of the Grand Canyon. Amazing Canyon views, tons of outdoor activities, unique wildlife, and a diverse workforce are all part of what makes working at Grand Canyon North Rim so awesome! Our Ideal Candidate has a positive attitude, strong work ethic, flexibility, and is seeking the experience of living and working in a beautiful remote setting. Grand Canyon Lodge at North Rim is located at an elevation of 8000 feet. Your ability and willingness to work at a high elevation and a remote location are important factors in our hiring process.

Job Description

The Housekeeping Manager is responsible for the smooth and efficient operation of the Housekeeping Department and ensures guest satisfaction.

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Housekeeping Responsibilities:

  • Responsible for the financial success of the department; Ensures the department complies with financial guidelines and meets or exceeds all financial goals.
  • Recommends and implements strategies to maximize revenues and control costs.
  • Responsible for the daily operation of the department; Ensures the department is adequately staffed, stocked, and operational during business hours.
  • Ensures facility is attractive and clean for guests including rooms, public areas, offices, and supply closets.
  • Responsible for maintaining high satisfaction scores.
  • Thoroughly inspects rooms for cleanliness; Records inspection results and changes the status of rooms that are ready after rooms have passed inspection.
  • Coordinates linen handling.
  • Performs housekeeping duties as needed.
  • Identifies and works with management to resolve departmental problems and potential problems.
  • Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the department.
  • Acts in a professional manner; leads by example.
  • Works extra shifts and hours throughout the department as required; Covers subordinate duties as needed.

Customer Service:

  • Provides and ensures all guests receive excellent customer service.
  • Responds to customer complaints in a professional manner.

Communication Responsibilities:

  • Effectively communicates department and position-specific expectations to department employees.
  • Ensures the Front Desk is kept up to date on the status of each room.
  • Communicates and collaborates with other departments and managers and attends staff meetings to provide departmental updates and communicate problems and potential problems.
  • Provides room maintenance histories and determines capital improvement requests.

Supervisory Responsibilities:

  • Responsible for supervising Housekeeping employees, creating staff work schedules, and training department employees in department standards, security procedures, inventory operations, and safe work methods.
  • Coaches staff members on developing and improving skills.
  • Enforces department standards and employee expectations; Performs progressive discipline, coaches, and retrains department employees as required.
  • Follows and enforces company policies including uniform and grooming standards.
  • Verifies payroll hours for all department personal.
  • Completes detailed and timely performance evaluations.
  • Ensures that Environmental, Health, and Safety Programs are strictly followed.

Additional Responsibilities:

  • Knows and enforces all company Programs and policies, including Environmental, Health, Compliance, and Safety Management Programs and policies.
  • Assists in other departments as needed.
  • Other duties as assigned.

Qualifications

  • A valid Driver’s License may be Required.
  • Able to read, write and understand English and follow cleaning and other instructions, complete checklists and communicate with guests.
  • Knowledge of proper use of cleaning chemicals, supplies and cleaning procedures and techniques.
  • Self-motivated and appropriate time management skills to complete tasks on time with little or no supervision.
  • Attention to detail and cleaning standards.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Must be able to climb stairs frequently.
  • Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
  • Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
  • Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
  • Ability to lift and carry up to 50 pounds occasionally.
  • Must be able to operate a computer.
  • Must be able to safely operate a motor vehicle as required.
  • The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • High School Diploma, GED, or equivalent and 4 years of domestic or commercial housekeeping or related work experience, or equivalent combination of work experience and education required.
  • Previous Supervisory and/or Management work experience preferred, particularly in housekeeping.
  • Previous experience with Opera or similar reservation management system preferred.
  • Prior work experience with, and knowledge of, cleaning chemicals and supplies.

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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