Restaurant Manager

  • 1 Inner Park Road, Grand Teton National Park, Moran, WY
  • Full-time
  • Salaried/Hourly: Salaried
  • FLSA Type: Exempt
  • Employment Category: Seasonal

Company Description

Located in the Grand Teton National Park along the shores of Jackson Lake, Signal Mountain Lodge is a special place to spend a summer. We offer positions in the Hospitality, Food & Beverage, Marina, and Retail industries as well as Campground and operational support positions. 50% of our staff return for a second season not only for the unique experiences, but also because the dedication Signal Mountain Lodge has to employees is second to none!

Job Description

The Restaurant Manager is responsible for optimizing restaurant profits and ensures an exceptional dining experience for all guests.  Leads Front-of-House operations and staff, facilitates communication throughout the restaurant, ensures compliance with environmental, health, and sanitation policies and laws, and is responsible for the proper administration of the restaurant.

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Supervisory Responsibilities:

  • Responsible for the smooth operation of all front-of-the-house functions; Ensures the proper opening/closing, accounting, reporting, and environmental procedures are followed.
  • Effectively communicates department and position-specific expectations to department team members.
  • Ensures consistency in the steps of service, proper menu knowledge, and adherence to customer service standards.
  • Responsible for managing department team members, creating staff work schedules, and training department employees in department standards, security procedures, inventory operations, and safe work methods.
  • Ensure all Front of House staff have or receive certified food safety and alcohol service training as required.
  • Mentors and coaches staff members on developing and improving skills. 
  • Enforces department standards, policies, and team member expectations; Performs progressive discipline, coaches, and retrains department employees as required.
  • Follows and enforces company policies including uniform and grooming standards.
  • Verifies payroll hours for department personal.
  • Thoroughly checks all side duties of front-of-the-house staff.

Customer Service Responsibilities:

  • Provides and ensures all internal and external customers receive excellent customer service.
  • Resolves customer complaints in a professional manner.

Accounting & Financial Responsibilities:

  • Responsible for the financial success of the department; Ensures the department complies with financial guidelines and meets or exceeds all financial and operational goals.
  • Monitors and controls food and labor costs.
  • Accurately balances daily receipts and bank deposits.

Environmental, Health, & Safety Responsibilities:

  • Ensure all team members are trained in Hazard Communication Program and that the Program is strictly followed (proper PPE is being worn, all containers are labeled, SDS is current, etc.).
  • Ensures proper use and storage of cleaning chemicals.
  • Knows and enforces the environmental, health and safety Programs and policies.
  • Ensures completion of ISO 22000 logs.

Additional Responsibilities:

  • Assists throughout the restaurant as necessary and keep the restaurant clean and orderly.
  • Assists in Kitchen as needed.
  • Works extra shifts and hours as required.
  • Assists in other departments as needed.
  • Other duties as assigned.

Qualifications

  • Able to read, write, speak and understand English.
  • Able to learn all company training materials.
  • Able to work with minimal supervision and be self-motivated.
  • Act in a professional manner.
  • Strict attention to detail and follow through.
  • Excellent customer service, leadership, and supervisory skills.
  • Strong organizational skills.
  • Knowledge of food service standards.
  • Knowledge of front-of-the-house restaurant operations.
  • Knowledge of point-of-sale systems.
  • Must be of legal age to sell and serve alcohol
  • Knowledge of proper food handling, food storage, and sanitation procedures
  • Strong computer skills including MS Office (Word, Excel).
  • Proper and accurate money handling and cash counting skills.
  • Proper food handling, alcohol, or equivalent certifications or ability to obtain upon hire.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs occasionally.
  • Ability to stoop, kneel, crouch, twist, turn, push, pull, and reach down, forward and overhead repetitively; Balance and carry trays, plates, and tubs.
  • Ability to lift and carry up to 40 pounds repetitively.
  • Able to operate a cash register, point-of-sale systems and credit card machine.
  • Must be able to operate a computer.
  • Ability to remain seated for extended periods of time.
  • Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
  • Work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • 2 years of college education in a related field, or 3 years of front-of-house restaurant or hospitality-related work experience, or equivalent combination of work experience and education required.
  • At least one year of supervisory or management work experience required.
  • 6 months wine service work experience preferred.
  • Fine-dining work experience or café style food service experience preferred.
  • Prior work experience with POS systems.

Additional Information

Signal Mountain Lodge, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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