Front Desk Assistant Manager

  • 1 Inner Park Road, Grand Teton National Park, Moran, WY
  • Full-time
  • Salaried/Hourly: Hourly
  • FLSA Type: Non-Exempt
  • Employment Category: Seasonal

Company Description

Located in the Grand Teton National Park along the shores of Jackson Lake, Signal Mountain Lodge is a special place to spend a summer. We offer positions in the Hospitality, Food & Beverage, Marina, and Retail industries as well as Campground and operational support positions. 50% of our staff return for a second season not only for the unique experiences, but also because the dedication Signal Mountain Lodge has to employees is second to none!

Job Description

The Front Desk Assistant Manager facilitates the operational success of the Front Desk Department and ensures all guests receive excellent customer service.

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

  • Supervises Front Desk employees; Assists with the training and assignment of duties to Front Desk employees.
  • Oversees and assists with guest reservations, check ins, and check outs; Assists with and ensures deposits are accurately refunded and cancellations are processed properly.
  • Provides information to guests regarding property policies, property activities, and the surrounding area; Assists with planning activities, answers questions and provides accurate, helpful information.
  • Ensures all guests receive excellent customer service; Acts in a professional manner including when responding to customer complaints.
  • Ensures proper accounting procedures are followed; Accurately processes guest payments for lodging, services, rentals, licenses, miscellaneous items, etc.
  • Performs checks of guest arrivals to ensure accuracy and guest satisfaction.
  • Runs reports and checks accuracy of all booked reservations and cancellations; Responsible for general office duties.
  • Provides information to guests regarding property policies, property activities, and the surrounding area.
  • Ensures guest security by properly handling guest information and keys.
  • Properly handles lost and found items.
  • Responds to emergency calls and reports incidents as necessary.
  • Ensures the Front Desk and surrounding area stays clean and organized.
  • Meters outgoing mail and sorts, distributes and forwards mail as necessary; Sorts and stuffs pamphlets and mailings.
  • Knows and follows all company, Environmental, Health, and Safety Management Programs.
  • Works extra shifts and hours as required.
  • Assists in other departments as needed.
  • All other duties as assigned.

Qualifications

  • Ability to read, write, speak and understand English.
  • Excellent supervisory and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Strong organizational and problem-solving skills.
  • Ability to calmly and effectively resolve guest problems and concerns.
  • Ability to work with minimal supervision and be self-motivated.
  • Ability to learn all company training materials.
  • Excellent time management skills; Ability to work effectively under pressure and in a fast-paced work environment.
  • Strong typing and computer skills including POS systems, MS Word, Excel, and email systems.
  • Strong mathematical and cash handling skills with attention to accuracy.
  • Knowledge of Front Desk operations; Ability to use Front Desk communication systems
  • Knowledge of Lodging Management Systems.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs occasionally.
  • Ability to twist, turn, push, pull, finger, grasp, and reach down, forward and overhead repetitively; Stoop, squat, kneel, and crouch occasionally.
  • Ability to operate a telephone and a computer.
  • Ability to remain seated for extended periods of time.
  • Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
  • Ability to lift and carry up to 25 pounds occasionally.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • 2 years of college education in in guest services, customer service, the hospitality industry or a related field, or 2 years of related work experience, or equivalent combination of work experience and education required.
  • Associates Degree in a related field highly preferred.
  • One year of experience working with hospitality management systems required.
  • One year of supervisory work experience preferred.

Additional Information

Signal Mountain Lodge, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.
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