Front Desk Agent

  • Grand Canyon Lodge - North Rim AZ-67, North Rim, AZ
  • Full-time
  • Salaried/Hourly: Hourly
  • FLSA Type: Non-Exempt
  • Employment Category: Seasonal

Company Description

We’ve recently made some changes to our application process. If you are willing to accept any available seasonal position you will only need to apply to Any Seasonal Position in the list of open positions. If you are only interested in specific positions, please apply directly to each position you are interested in.

Grand Canyon Lodge at North Rim has been designated as a historic landmark and is located right on the edge of the Grand Canyon. Amazing Canyon views, tons of outdoor activities, unique wildlife, and a diverse workforce are all part of what makes working at Grand Canyon North Rim so awesome! Our Ideal Candidate has a positive attitude, strong work ethic, flexibility, and is seeking the experience of living and working in a beautiful remote setting. Grand Canyon Lodge at North Rim is located at an elevation of 8000 feet. Your ability and willingness to work at a high elevation and a remote location are important factors in our hiring process.

Job Description

The Front Desk Agent is responsible for coordinating reservations, greeting and registering guests upon arrival, assisting with guest requests, processing payments, and providing quality service to all guests and visitors. 

 

ESSENTIAL DUTIES/RESPONSIBILITES/FUNCTIONS: 

  • Greet guests who have made reservations for lodging and activities and register them in an efficient and friendly manner; Attempt to meet the needs of guests without a reservation either by locating lodging in the park or assisting them with lodging availability outside the park. 

  • Acquaint guests with services available in the area; Answer questions and give out accurate, helpful information. 

  • Accurately process guest payments. 

  • Ensure guest security by the proper handling of guest keys. 

  • Properly handle lost and found items. 

  • Perform other duties as assigned. 

 

MARGINAL JOB DUTIES/RESPONSIBILITIES/FUNCTIONS: 

  • Knows and follows all company, Environmental, Health, and Safety Management Programs. 

  • Works extra shifts and hours as required. 

  • Assists in other departments as needed.

Qualifications

QUALIFICATIONS AND SKILLS REQUIRED TO PERFORM JOB DUTIES: 

  • Excellent Customer Service Skills.   

  • Excellent Communication skills. 

  • Excellent Accounting skills; Ability to accurately complete cash and credit card transactions. 

  • Ability to handle guest complaints in a professional manner. 

  • Ability to Multi-Task; Work quickly and thoroughly when under pressure. 

  • Knowledge of surrounding facilities, activities, and features. 

 

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES: 

  • Ability to stand for long periods of time. 

  • Kneel; bend; stoop; turn/twist; and reach down, forward and overhead. 

 

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES: 

  • Customer Service experience preferred 

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.

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