Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience.

Forefront Healthcare is a growing leader in healthcare food services, providing exceptional culinary experiences across healthcare and senior living communities. We are committed to enriching the lives of those we serve by offering high-quality meals prepared with care and attention to individual needs.

We are currently seeking a Resident Experience Director to join our team at a dynamic multi-site senior living community in Billings, Montana. The Resident Experience Director will oversee dining and hospitality services for two facilities including an 80+bed independent living, assisted living, and memory care a smaller facility consisting of a 20+ bed assisted living. 

The ideal candidate will be passionate about culinary excellence, hospitality, and resident engagement, while also fostering a strong and collaborative relationship with the client. This position focuses on driving customer and client satisfaction, ensuring that residents, guests, and community partners experience the highest standards of service and care.

Benefits Offered:

• Comprehensive Benefits: Medical, Dental, and Vision
• Paid Time Off: Vacation, Sick Leave, and 6 Paid Holidays
• Employee Assistance Program: Support when you need it
• Company-Provided Life Insurance: Peace of mind for you and your family
• 401K with Company Match: Plan for your future

Summary/Objective:

In the role of Resident Experience Director, you are empowered to work side by side with staff and residents discovering their strengths and desires to provide a purpose for each new day. Facilitating connections between culinary team members, residents, and guests, so people become well-known and belong to the community is an integral component of every task. Once individuals discover their strengths, engage in their purpose, and belong to the community, a strong partnership is formed.

Essential Functions:

• A known champion for creating a culture that is resident directed, focused on identifying and highlighting resident needs, creating an environment that promotes exceptional service and allows opportunities for being well-known and belonging in the community.

• Works directly with the culinary leadership to provide service expectations and elevate the expectation of cooperation between front and back house staff.

• Speaks often to residents to identify likes, and dislikes. Develops service recovery plans when needed and trains the staff on required learnings.

• Assume responsibility to educate all associates on creating an environment where partnership and cooperation create a safe healthy work environment.

• Suggest topics and lead learning circles focused on the resident’s experience.

• Involves residents in all resident experience decisions and asks residents for solutions to any issues the community encounters.

• Serves as the first point of contact for residents and guests.

• Supports residents and guests with questions, concerns and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.

• Supports community operations to ensure the highest levels of resident experience and satisfaction.

• Produce a monthly newsletter/calendar of events and activities.

• Adheres to the monthly budget and continually looks for ways to enhance the resident experience in terms of the quality of programs paid vendors deliver.

• Plan and implement special seasonal events to celebrate resident birthdays, anniversaries, and holidays.

• Sets standards for dining room and special event services. 

• Participate in conference calls and companywide trainings.

• Integrates themself into the campus senior leadership.

• Build relationships and market programs.

• Serve food in accordance with established portion control procedures. 

• Prepare food in accordance with standard recipes and special requests. 

• Prepare meals in accordance with planned menus.

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent

• Experience in senior dining

• Strong team player

• 40-50 hour/work week with flexibility to shift hours.

• Thorough knowledge of Google Workspace, Microsoft, POS Systems and ADP

Competencies:

1. Customer/Client Focus.

2. Strong Leadership Skills.

3. Teamwork Orientation.

4. Thoroughness.

5. Time Management.

6. Critical Thinking. 

Additional Eligibility Qualifications:

• Verbal and writing abilities necessary to communicate and work effectively with various levels of staff, residents, family members and the public. 

• Numerical ability necessary to make various computations in keeping work records, and in recipe preparation. 

• Motor coordination and manual dexterity are required to prepare food and operate dietary equipment. 

• Willingness to perform routine, repetitive tasks with frequent interruptions. An appreciation of the value of food and dietary equipment and an awareness of the requirement for careful handling and economy of serving. 

• Ability to read, understand, and follow recipe directions, diet orders and work assignments. Able and willing to work flexible hours, such as during emergency situations. Must be patient and tolerant toward staff, residents, and family members. 

Supervisory Responsibility:

This position must provide management for all aspects of the Front of House and/or Culinary Department. 

Work Environment:

Requires repetitive wrist motion. This position requires lifting up to seventy-five pounds (75lbs).

Physical Demands:

The Resident Experience Director stands and walks constantly throughout the working day, as well as reaches, stoops, bends, lifts, carries, and manipulates various food products, dietary supplies and equipment. The Resident Experience Director must have an ability to work with chemicals and cleaning agents. Must be able to lift and/or carry fifty (50lbs) to seventy-five pounds (75lbs) and withstand exposure to temperature and humidity changes as in entering refrigerated storage areas, working at ovens, ranges, dish-washing machines, and at steam tables. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is an exempt salaried position, with expected hours to include: days, evenings, some weekends, and some holidays.

Required Education and Experience:

1. Ability to read, write and speak English.

Preferred Education and Experience:

Preferred Qualifications:

• B.S. Degree in Culinary Arts, Food Services Technology/Management/or related field; or A.O.S. Degree in Culinary Arts or culinary certificate is preferred.

• Minimum of three to five years of progressive culinary/kitchen management experience, depending upon formal degree or training.

• Extensive catering experience is a plus.

• High volume, complex foodservice operations experience - highly desirable.

• Comprehensive knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.

• Must be experienced with computers; to include G-Suite, Microsoft Office (Word, Excel and PowerPoint), Outlook, e-mail and the internet.

• Must be willing to participate in patient satisfaction programs/activities.

• Manager ServSafe Certification (Must obtain within 90 days of employment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement:

Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.