Food Dudes is an online marketing and restaurant delivery service company.  Our main office is located in St. Cloud, MN and we have 18 locations throughout the United States.

The Customer Service Operations Manager leads two teams of servicing representatives performing the following processes:

• Customer contact through inbound and outbound calls, live chat, and emails
• Addressing and resolving customer complaints
• Managing and monitoring the flow of incoming servicing tickets received in our ticketing system, seeing them through to closing
• Continuous monitoring and review of day to day operations

Responsibilities Include:

• Effectively hire, train, coach, and manage teams by providing daily support, direction, and leadership to the employees of each respective team.
• Motivate teams and encourage excellence in customer service
• Ensure teams are meeting quality and productivity goals within established SLAs
• Design, develop, review, and update process flows and procedures to support servicing operations functions
• Continuous process improvement review to determine ways to increase productivity and quality, including streamlining and automating processes
• Facilitate the customer experience, including calls and emails, ensuring that concerns are addressed in a timely manner to ensure customer service standards are met

• Bachelor's Degree or equivalent work experience
• Strong leadership abilities including ability to motivate teams, effectively communicate (oral and written), organizational skills, time management, and attention to detail
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and aptitude for learning new systems
• Excellent work ethic and unquestionable integrity
• Strong oral and verbal communication skills

Company Website: https://fooddudesdelivery.com/