Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Role

Flywire is seeking an autonomous, forward-thinking IT Support Engineer II based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team.

In this role, you will be much more than an on-site technical contact: you will act as a key Operations Sensor and Automation Partner for our global IT unit. Operating from our vibrant Valencia Hub, you will bridge the gap between local employee experience and global infrastructure standards—identifying root causes, optimizing workflows, and helping fuel our transition toward AI-driven self-service solutions.

You will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management, ensuring seamless onboarding/offboarding, immaculate data integrity, and strict compliance alignment.

• Work Mode Note: This role is 100% on-site at our Valencia office. It combines face-to-face employee engagement and physical IT asset operations with high-impact global projects.

Key Responsibilities

• Operational & L2 Technical Support: Deliver high-touch technical support for local on-site teams and remote FlyMates globally, diagnosing and resolving complex hardware, OS (macOS/Windows), and network issues.

• SaaS Stack Administration: Manage identities, access, and security configurations within Flywire’s primary platforms: Google Workspace, Okta, Slack, and Jira.

• Process Evolution & AI Readiness: Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting.

• Asset Lifecycle & Physical Logistics: Autonomously manage end-to-end hardware operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero-touch deployments). Maintain 100% data integrity in our global asset database.

• Access Governance & Security: Serve as a local guardian for SOC2 compliance and User Access Reviews (UAR), enforcing strict IAM protocols across enterprise applications.

• Cross-Functional Global Synergy: Collaborate directly with global Corporate IT, CPE, and Infrastructure teams to execute infrastructure updates and align on-site operations with global standards.

Basic Qualifications:

• Location & Availability: Must reside in or be able to commute daily to our Valencia office (100% on-site).

• Language Proficiency: Fluent spoken and written English (B2+/C1) for daily collaboration with global teams.

• Experience: 3+ years of progressive IT support/operations experience in a fast-paced SaaS, FinTech, or digital product company.

• OS & Hardware Expertise: Proven expertise deploying, securing, and troubleshooting both macOS and Windows environments.

• SaaS Administration: Direct administrative experience with Okta, Google Workspace, Slack, and Jira.

• Logistics & Asset Management: Hands-on experience managing IT hardware lifecycles, inventory control, and vendor relationships.

Preferred Qualifications:

• Modern Endpoint Management: Experience with Zero-Touch deployment frameworks using MDM platforms (Jamf, Intune, or similar).

• Automation & Scripting: Interest or experience with workflow builders (e.g., Okta Workflows), APIs, or scripting languages (Bash, PowerShell, Python) to eliminate repetitive tasks.

• AI Tooling & Knowledge Management: Familiarity or high motivation toward leveraging AI-driven IT support bots, smart ticketing routing, and structured documentation.

• Compliance Standards: Practical understanding of security frameworks like SOC2 or ISO 27001.

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Flying Start, our immersive global induction programme
• Work alongside brilliant people, see more via #InsideFlywire on social media
• A dynamic global team collaborating virtually for years
• Wellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMates
• The chance to be a meaningful part of our success, since every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid