Manager, Site Reliability Engineering

  • USA Remote, US, United States
  • Employees can work remotely
  • Full-time

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 


Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for an experienced engineer to join as the Manager of Site Reliability Engineering in the US to help drive reliability, automation and performance in our cloud-based infrastructure.

At Flywire the SRE team is responsible for the lifecycle of production systems and working across multiple levels. SRE’s are embedded in the development teams enabling and empowering them to achieve full speed on shipping reliable and operable systems. They also work at a global scale driving initiatives to achieve production excellence.

  • Design, build and maintain core infrastructure pieces with a focus on availability, latency, performance, and capacity.

  • Be embedded on a development team helping them navigate production excellence and advocate for best practices.

  • Engage and collaborate with other disciplines in the design, deployment, operation, and optimization of services.

  • Debug production issues across services and levels of the stack and practice incident response and blameless postmortems.

  • Be part of an on-call shift along with other disciplines to respond to incidents. 

What’s next in our team?:

  • Pushing SRE practice to the next level

  • Help development teams to migrate production systems to our new platform

  • Migration of the data layer to managed services

  • Keep pursuing full DevSecOps

Qualifications

Here’s What We’re Looking For:

  • 5+ years of experience as an SRE and 1+ year of management experience.

  • We are aiming to build a multidisciplinary and balanced team based on "t-shaped" individuals. As such we are looking for people comfortable with the idea of being or becoming a generalizing specialist.

  • Software engineering is an important part of our work, we actively use and support many different platforms and languages. Experience with at least one programming language is needed, also experience with testing techniques such TDD or BDD will be highly valued.

  • Being familiar with the container ecosystem, cloud infrastructure, build systems and CI/CD tools is key for being successful at this role.

  • You will need to be comfortable taking ownership of complex systems challenges and help uncover opportunities for improvement. 

  • At SRE we are enablers, we empower and encourage our fellow colleagues so you will need to have strong communication and collaboration skills, and most importantly, empathy.
     

Some Technologies We Use:

These are some of the technologies that we use, but we we are always learning, experimenting and open to change:

  • Ruby, Java, Kotlin, Go, Node, Python

  • AWS: EC2, ECS, Lambda, Cloudwatch, SQS, RDS, Kinesis, S3, ElasticSearch, DocumentDB

  • Linux, Docker, Terraform, Make, Chef, Ansible

  • Gitlab, Jenkins

  • Sentry, Sumologic, New Relic, Grafana

Additional Information

What We Offer:

  • Competitive compensation, including stock options

  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

  • Dynamic & Global Team (we have been collaborating virtually for years!)

  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in

  • WFH Stipend & Digital Disconnect Days 

  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Our Hiring Process:

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (it is not that bad!). Your TA Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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