Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are seeking a Director of Credit Risk to help us build our credit risk policy roadmap from the ground up and handle our growing volume of payments and clients. Our candidate is one with a high level of attention to detail that understands the importance of risk, strong financial controls and safeguarding funds in a high growth environment. This individual must be a great teammate that strives for continuous improvement, has an eagerness to learn and feels comfortable working within a larger global team.

Our Risk Management team protects our business from chargeback related losses, whether from the financial failure of a client, fraudulent transactions or cardholder disputes about the goods or services that our clients have provided. These FlyMates will have strong technical skills, and a deep understanding of the inherent risks involved in processing payments across the different business verticals we work with (Education, Travel, Healthcare and B2B) and how to mitigate them. This position will own the development of the Credit Policy and deployment of risk measurement tools within the Flywire business.

The person in this role will manage credit risk underwriting for new and existing card processing clients, transactional monitoring, risk policies and procedures and associated management information. He or she will also continually focus on streamlining the onboarding experience for the benefit of our clients.

Primary responsibilities for the position are to approve individual client credit (chargebacks) risk (within delegated authority) and monitor ongoing transactional risks, applying appropriate risk mitigants to protect the business from loss. This will include maintaining an overall view of the total processing risk exposure, with regular reporting to executive management.

The Opportunity:

• Create and author our credit risk policy program from the ground up. This person will need to be a manager who is also a hands-on executor and writer.

• Remain current with industry standard methodologies and current card scheme (Amex/MC/UnionPay/Visa etc) rules, initiating any required changes into Flywire’s established policies, standards and procedures

• Assist Sales and Relationship Management teams to identify the risk profiles and potential mitigants for their clients

• Undertake transactional & ongoing risk exposure monitoring across the full client book to identify and proactively lead any adverse movement in Flywire’s risk exposure

• Manage and respond to all card processing risk related queries and issues raised by the card schemes or our acquirers

• Assess and remediate any internal control gaps relating to card processing risks (chargeback, credit, fraud etc), seeking every opportunity to minimize client friction

Here’s What We’re Looking For:

• Minimum of ten years of experience ideally gained in an acquiring risk environment, with recent responsibility for assessing/approving merchant chargeback risk. Applications from individuals with a strong background of SME/Corporate credit risk assessment will also be encouraged.

• Experience at a publicly traded company having credit risk roadmaps from the ground-up (ideally this person would have handled the credit risk team from pre-IPO to post-IPO).

• A manager who continues to be hands-on and take on individual contributor tasks.

• Bachelor's degree or equivalent combination of education and/or experience

• Some experience gained in a data driven decisioning environment

• A bias for action, as well as a strong sense of practicality and efficiency

• Able to confidently present to stakeholders at all levels of the organization

• Ability to build productive and positive relationships across the organization

• Strong organizational skills and attention to detail

What We Offer:

• Competitive compensation, including stock options

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in

• WFH Stipend & Digital Disconnect Days 

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Our Hiring Process:

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (it is not that bad!). Your TA Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.