Relationship Manager - UK

  • UK Remote, United Kingdom
  • Employees can work remotely
  • Full-time

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 


Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to work within an existing portfolio of Education Clients to build strong client relationships, drive revenue through marketing, training and integration of Flywire solutions. The RM reporting directly to the Head of Relationship Management UK, will work closely with the in country Sales and RM teams to execute strategies designed to increase payer growth, uncover new business, increase revenue, provide accurate issue resolution and assure clients and their payers have the best payment experience and support in the industry.

  • Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. 

  • Perform Onboarding, Marketing, Training, and support activities to maximize growth and deliver additional revenue through up-sell and value-added services. 

  • Lead Integration Projects alongside Solutions team to provide technical solutions and processes for clients to embrace and adopt. 

  • Create strategic account plans for each client and groups of clients to maximize utilization, growth and revenue. 

  • Become a trusted adviser to your portfolio accounts, enabling an environment where best practices and innovative products will be adopted to drive both revenue and Client satisfaction

  • Manage and support with commercial activities - Internal Reporting, Contract renewals, pricing negotiations and new product expansion. 

  • Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.

Qualifications

​​​​​​Here’s What We’re Looking For:

  • 3+ years of management, sales, account management, or marketing experience

  • A background working in education and/or FinTech (preferred)

  • Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely or in person and meet the specific customer needs with effective solutions

  • Ability to speak to the technical aspects of a solution

  • Strong communication skills (written and oral)

  • The ability to handle multiple initiatives simultaneously 

  • Familiarity with CRM applications. Salesforce preferred

  • Ability to professionally handle client issues and implement effective resolution

What We Offer:

  • Competitive compensation, including stock options

  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

  • Dynamic & Global Team (we have been collaborating virtually for years!)

  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

  • Extra time off including FlyBetter Days to volunteer in a cause you believe in

  • WFH Stipend & Digital Disconnect Days 

  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Additional Information

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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