Relationship Associate, EDU (West Coast)

  • USA Remote, US, United States
  • Full-time

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We at Flywire are seeking a Relationship Associate (RA) to work with Flywire’s clients on the West Coast! The RA will work with the territory relationship management team in the execution of strategies and tactics designed to increase payer growth, improve retention, identify opportunities for improvement, provide accurate and timely client issue resolution and improve revenue by assuring clients promote the Flywire Payment Solution effectively and timely.

  • Work with the territory team to manage the client portfolio to meet the territory goals

  • Support the strategic account plans for each client and groups of clients to maximize utilization, growth and revenue

  • Initiate dialog and build relationships with crucial points of contact

  • Help create documents for clients to market Flywire to their student population

  • Manage new client and addon services on-boarding process and follow ups including facilitating staff trainings

  • Present products and services to clients timely in an informative, educational, and consultative manner

  • Organize materials and plan territory maps for marketing plans

  • Support and uncover new business with existing clients

  • Drive revenue/payer/money moved growth activities and objectives

  • Maintain effective communications with client administrators across multiple offices


Here’s What We’re Looking For:

  • BS/BA in Business, Communications, or Marketing

  • Must live on the West Coast (PST time zone)

  • Excellent written and verbal communication skills

  • Skilled in all office systems including Word, Excel, Powerpoint, etc.

  • Excellent presentation skills

  • Strong attention to detail, time management and organizational skills

  • Excellent interpersonal, analytical and planning skills

  • Problem Solving and project management skills

  • The ability to work alone as well as part of a team

  • Experience in Higher Education Industry (helpful)

  • Salesforce experience (plus)

  • Willingness to travel (less than 10%)

Additional Information

What We Offer:

  • Competitive compensation, including stock options

  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

  • Dynamic & Global Team (we have been collaborating virtually for years!)

  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in

  • WFH Stipend & Digital Disconnect Days 

  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

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