Junior Central Hub Operations Specialist (m/f/d)

  • Full-time

Company Description

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. 

Flink launched in February 2021 and already operates in more than 80 cities in Germany, the Netherlands and France. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala and Bond and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

Job Description

  • Collaborate with cross-functional teams: Work closely with teams across various departments to gain a comprehensive understanding of current processes. Collaborate to identify pain points and areas for improvement, ensuring that a holistic perspective is considered when devising optimization strategies;
  • Conduct deep dives: Utilize data-driven methods to conduct in-depth analyses of existing processes. This includes collecting relevant data, mapping out processes, and performing gap analyses to pinpoint bottlenecks, inefficiencies, and untapped opportunities for optimization;
  • Help build process documentation: Assist in developing clear documentation for optimized processes, including drafting Standard Operating Procedures (SOPs) and contributing to process flowcharts;
  • Support Tech Team Collaboration: Assist in exploring opportunities for process enhancement with Product and Data Teams. Provide support in implementing process changes;
  • KPI Tracking: Support in defining and monitoring KPIs and metrics to measure process efficiency and effectiveness. Regularly assess progress against these benchmarks and identify areas needing further attention;
  • Monitor process changes: Aid in overseeing the implementation of process improvements and changes. Assist in gathering data to evaluate effectiveness;
  • Communicate results: Effectively communicate the results of process improvements to relevant stakeholders. Provide clear insights into the impact of optimizations, using data and metrics to support your findings in a way that resonates with both technical and non-technical audiences.

Qualifications

  • Background in business, economics, or STEM;
  • Work experience: 0-2 years, ideally in operations, logistics or last-mile, in a fast-paced environment;
  • Strong analytical and problem-solving skills, paired with a data-driven mindset;
  • You are highly organized and a results-oriented individual;
  • Experience in G-Suite (particularly in Gsheets), and solid SQL skills;
  • Ability to translate business problems into technical requirements;
  • Fluent communication skills in English. 

Nice to have: 

  • Experience with Looker or similar (i.e., Power BI) or Python/R;
  • Experience in the Food Delivery / Q-Commerce industry;
  • German is a plus.

Additional Information

  • A cool discount off your personal Flink orders, be the first to test out new products!
  • A €1000 annual L&D budget, as well as career coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
  • Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
  • Attractive company pension options
  • Online discounts with Corporate Benefits and Future Bens
  • 26 days of vacation, +1 day every year up to a maximum of 30 days
  • A unique opportunity to be an early bird and have an impact on our strategy & growth
  • A steep learning curve, the possibility of working in an energised and dynamic team within a fast-paced environment
  • For Berlin: A newly renovated and spacious, dog-friendly HQ in the heart of Mitte - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

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