We are Flink - your online supermarket revolutionising the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customise our national assortment to be able to offer you unique local products in every city. Our delivery hubs are located in densely populated inner-city locations and we strive to be sustainable by delivering on electric bikes and using packaging that can be recycled. 

Founded by experienced e-commerce professionals and seasoned entrepreneurs with exceptional track records, backed by some of the most renowned Global investors, we are growing rapidly and have a great hunger to continuously challenge ourselves. We pride ourselves in being an inclusive and equal opportunities employer with a diverse and multicultural team.

As a Zendesk Administrator you will be reporting to the Hub Care Manager/Lead. You will have a huge impact on the way we operationalize our warehouse employee experience. We provide our employees with the knowledge, support, and answers they need for Flink to be successful. You will stand accountable together with our second Zendesk Specialist for our systems and collaborate with key stakeholders to set them up for success.

• Configure and optimize internal system integrations, workflows and reports
• Find creative ways to continuously automate and optimize our processes
• Contribute to our tool strategy by evaluating existing and future tools. Develop and maintain Zendesk configuration and process documentation
• Keep current on industry best practices, new features and enhancements to the platform, and make recommendations to improve team efficiency
• Analyze team productivity to ensure effective use of the platform and maintain data integrity
• Structure and execution of regular training of the teams for all process changes within our systems

• You have a strong functional knowledge of Zendesk data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
• You are a certified Zendesk Administrator 
• You have strong Excel / Google Sheets skills
• You have an affinity for IT, good analytical skills and a structured and independent way of working
• You show a high willingness to continuously and actively develop your knowledge
• German skills are a big plus

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with RYDES, which you can use individually for Uber, BVG and many other providers 
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

We pride ourselves in being an inclusive and equal opportunities employer with a diverse and multicultural team. It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.