We are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to be able to offer you unique local products in every city. Our delivery hubs are located in densely populated inner-city locations and we strive to be sustainable by delivering on electric bikes and using packaging that can be recycled. 

Do you want to be a part of this grocery revolution? Join our team as a Head of Last Mile Operations! 

Flink is currently looking for a Global Head of Last Mile Operations located in the Headquarters in Berlin. In this role you are responsible for the workforce operations in all of our markets . This last mile transport is done via employed riders on e-bikes.

You will manage all elements within Last Mile Operations - from business and budget planning, growth strategies, process automation and enabling excellent and efficient support services for our teams across the country.

Responsibilities: 

• Manage the last mile operations team with 30 people within 5 sub-teams - 

1. Workforce Planning  
2. Workforce Growth
3. Workforce Care
4. Workforce Engagement
5. Automation

• Ensure business-critical processes are automated whenever possible, and aligned between throughout the business. This includes:

1. Scheduling
2. Reporting
3. Fraud detection
4. Payroll

• Counterpart for HR, Payroll teams, Hub processes, Data science, Product management
• Own and manage the biggest P&L cost line item (after COGS): workforce costs (including recruitmentmarketing)
• Responsibility for >15,000 employed riders, pickers and inventory associates across our markets 
• Manage the operational budget for labour, equipment, and investments
• Oversee day-to-day operations to ensure our service level and efficiency KPIs are balanced
• Use analytics to build a business that can sustainably scale
• Identify opportunities for improvement, and challenge the product teams on improvements. For example optimising the flow of rider communication, reviewing efficiency in acquisition, improving rider safety and much more.

• 6+ years work experience, demonstrating problem solving abilities in a high-growth environment 
• A quantitative mindset and strong analytical skills - experience in management consulting, analytics, data science, or product management is a plus
• Experience in managing a large, dynamic and international team
• Fluent in English, German is a plus
• Experience in SQL and Python is a plus
• Excellent skills in communication, stakeholder management and prioritisation
• Analytical and hands-on mindset - it comes natural to you to challenge the status quo and come up with pragmatic and efficient solutions

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with RYDES, which you can use individually for Uber, BVG and many other providers 
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

We pride ourselves in being an inclusive and equal opportunities employer with a diverse and multicultural team. It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.