Fixter is a startup on a mission to revolutionise car maintenance by providing a world-class, stress-free digital experience for car owners. Since our launch in Manchester in 2017, we’ve expanded to over 120 towns and cities across the UK and France, helping thousands of users each month. As part of the Renault Group, we are growing rapidly and are committed to simplifying car care for customers across Europe.

Tired of the daily grind but passionate about all things automotive? Fixter offers the best of both worlds! We're revolutionising car care and searching for experienced Service Advisors to join our growing team. Enjoy the flexibility of working from home with the option to connect with colleagues at our vibrant London office hub.

As a Fixter Service Advisor, you'll be the driving force behind exceptional customer experiences. Using your automotive knowledge and top-notch communication skills, you'll guide customers through their car repair or service journey – all from the comfort of your own home (with the perk of occasional trips to our London office).

• Minimum 3 years experience as a Service Advisor in the Dealer network
• Manufacturer Accreditation would be an advantage but not essential

What you'll be doing:

• Be the friendly voice of Fixter: Respond promptly to customer enquiries via phone, email, and live chat, building rapport and trust from the first interaction.
• The master scheduler: Manage online booking systems, schedule appointments, and ensure a smooth and efficient service for every customer.
• Automotive expert: Accurately capture customer needs, diagnose issues (with the support of our digital diagnostic tools), and advise on the best course of action.
• Communication is key: Liaise with our network of trusted garages, providing updates and progress reports to customers, ensuring they're always in the loop.
• Transparent and clear: Prepare electronic invoices, explain costs to customers, and handle any queries with professionalism and efficiency.
• Record keeping pro: Maintain accurate records and documentation within Fixter's systems.
• Customer champion: Proactively contact customers with service reminders and follow-up to ensure complete satisfaction.
• Upselling expert: Discuss additional work required with customers, explaining the features and benefits clearly and confidently.
• Team player: Contribute to the overall efficiency and success of the Fixter service.

What you'll need:

• Experience: Proven track record as a Service Advisor or in a similar customer-facing role within the automotive industry.
• Communication superstar: Exceptional communication and interpersonal skills, with the ability to build rapport remotely.
• Customer-centric: Strong customer service focus and a genuine commitment to exceeding expectations.
• Organised and efficient: Excellent organisational and time management skills, with the ability to work independently and manage your own workload.
• Tech-savvy: Proficient in using digital communication tools and platforms (e.g., email, live chat, video conferencing).
• Automotive enthusiast: Solid knowledge of automotive systems and terminology.
• DMS whizz: Experience with dealer management systems (DMS) is highly desirable.
• Valid licence: Full UK driving licence.
• Home office hero: A quiet and dedicated workspace with reliable internet connectivity for your remote working days.

Why Fixter?

• Competitive rewards: Enjoy a competitive salary and bonus scheme, plus pension contributions and life assurance.
• Perks: Benefit from employee discounts on vehicle servicing.
• Growth opportunities: Develop your career with opportunities for progression and ongoing training.
• Work-life balance: Embrace the flexibility of remote working with the option to utilise our London office space.
• Be part of something big: Join a dynamic and forward-thinking company revolutionising the car care industry!

Ready to ditch the commute and drive your career forward?

If you're a highly motivated and customer-focused individual with a passion for the automotive industry and the ability to thrive in a flexible working environment, we want to hear from you! Please submit your CV and a covering letter explaining why you are the perfect fit for this role.