Fixter is an innovative and fast-growing startup launched in 2017 to simplify the life of all car owners, by bringing a world-class digital experience to the car maintenance industry.

At Fixter, we believe car servicing is broken and we're trying to fix it. In an industry plagued by mistrust and a lack of transparency, our customers can book an MOT, a car service or maintenance and we'll take care of the hassle: prices will be quoted upfront, our driver will collect & deliver your car at your home or office, and our network of local independent garages will service your car.

We have launched in a few cities in the UK, we raised a 6m€ Series A from Kamet Ventures and AXA, and we're now looking to scale our operations across the UK. Our Operations team ensures that our Customers are happy, our Drivers perform well, and monitors quality of our Garage network

Role

In this role, you will help the CEO and the Operations team to manage and scale overall operations. You are responsible for overseeing performance and activity of the Operations team, ensuring efficient use of resources and high customer satisfaction. A core component of the role is to continuously improve and roll out new processes (that could include new technology improvements and other operational or commercial changes), which improve efficiency and performance of the business.

This role is crucial to the development of our company in its early growth stage. Working hand in hand with the Operations Manager, your responsibilities will include:

• Create reporting dashboards to monitor business performance
• Continuously identify opportunities for improvement -  ensure optimal use of our internal tools (customers, drivers, garages), identify new problems, oversee analysis of issues and improvements
• Communication - When things go wrong or can be improved, understanding why and how it happened and communicating that effectively to the wider business
• Provide input to operations, product, engineering, marketing - working with all the other functions to ensure we keep a high customer satisfaction and coordinate upcoming changes to product, processes and strategy

Ideally you would have an internship experience at a consulting firm.

Benefits

• A Mac laptop

• A fulfilling, challenging work experience

• An incredible team of hackers and hustlers 💪🏼

• Pension and Private Medical Insurance

• Office in Angel, a vibrant area just a stone's throw from the centre of London’s Tech City