Front Desk Receptionist
- Full-time
Company Description
Fit Factory Fitness is the most unique fitness program and the one-stop-shop to get into the best shape! At Fit Factory, we strive to provide our community with the highest quality of training as well as customer experience.
Want to join our team?
The Front Desk staff is often the first person that a customer or member interacts with when entering our facility. The Front Desk staff play an extremely important role in the representation of our company as they are the point of contact for our day to day interactions with clients.
Your Vibe
You are fitness oriented, confident and outgoing. You are customer service driven, self-motivated, reliable, and proficient at multitasking. You thrive in social settings and understand the importance of going the extra mile to ensure our members are receiving the best service! Your problem-solving, communication and time management skills are astounding and is what makes you perfect for the position.
Job Description
Primary Job Responsibilities
Making people's day on all fronts: Greeting customers, building client relationships, and assisting members with their questions in a friendly, conversational and professional manner.
Check in members for classes and provide any assistance for them to participate in our fitness program.
Perform membership related functions such as registration, contract/billing updates, cancellations, collecting unpaid balances, etc.
Assisting new clients through phone, email or in person and providing information about our fitness classes and provide tours of our facility
Perform office/administrative duties (Emails, phone calls, any communication portals).
Sanitizing and ensuring cleanliness of fitness studio
Working closely with Studio Manager to assist with any duties required to maintain the operations of our studio
Qualifications
Prerequisites
High school diploma or GED equivalent
Post Secondary Education Preferred
Excellent customer service skills
Amazing interpersonal abilities
Top-of-the-line organizational skills
Ability to handle multiple tasks at once
Amazing time management skills
Is passionate about Health and Fitness
Incredibly detail oriented
Additional Information
Benefits:
Free Access to Fitness Classes & Programs
Discount on merchandise and apparel
Relaxed Dress Code
Excellent Growth Potential within the Company
Team events, parties/socials and retreats
Sales Commissions
Hours are Monday-Friday 5:45am-2:00pm or 2:00 pm- 9:00 pm & Weekends 9am-4pm
To learn more about us, visit www.fitfactoryfitness.com.
Job Type: Full-time
Salary: $16.00 per hour
If you have high quality customer service skills, love health and fitness, and have the right transferable career experience, we want to hear from you. Send your resume and a cover letter. The cover letter should:
explain why you are the right fit for Fit Factory Fitness
highlight 2 career moments that best demonstrate why you would be great in this role