Customer Experience Representative - Operations

  • Full-time

Company Description

Fishpond is a highly innovative and fast growing organisation seeking a quality person with the right attitude and ambition to assist in our continued growth.

Job Description

This is a fantastic opportunity for an experienced administrator with a Customer Experience & Operations background to grow and develop.     This role will be responsible for day to day administration tasks, processing of our daily operations, answering our customers online helpdesk enquiries, process improvement and providing backup for workflow peaks.

To succeed you will enjoy variety and be able to work in an environment  that is fast paced and subject to constant change.  

Excellent written and verbal communication skills, self motivated, flexible approach, advanced level of computer literacy, with at least 5 years experience in a similar role,  topped off with a can do attitude are a few of the essential elements of this role.

Great location based close to Auckland Airport with plenty of free parking.

If this sounds like you and you would like to be part of this close knit team,  please apply by submitting a Cover letter (including salary expectations) along with your CV.

Our customer focused company uses technology in all processes and encourages innovation across all areas of the business, as well as providing a fun environment for our team.

This role offers:

  • Great work environment

  • Actively contribute to making our customers' lives better

  • Operations excellence

  • Competitive Salary

  • Great team

  • Close to Airport location with free parking

  • Hours for this role are based on a 40 hours week of four week shift rotations.    

Additional Information

Hours for this role are based on a 40 hours week of four week shift rotations.    


Shifts are as follows:
 
 * Shift one - Mon, Tues, Fri, Sat, Sun 10am to 6:30pm (Weekend shifts are worked from home)
 * Shift two - Mon to Fri 10am to 6:30pm
 * Shift three & four - Mon to Fri 8am to 4:30pm

All your information will be kept confidential.

Please include a Cover Letter & CV with your application.