Mō mātou - What is our story?

Clarus Group safely delivers the vital energy New Zealand needs to thrive today and in the future. From small beginnings in Taranaki, our Rockgas, Firstgas, Firstlight, Flexgas and Gas Service NZ operations now span the length and breadth of Aotearoa — so you’re never far away from our good energy. Clarus Group is helping drive sustainability by laying the foundations for the decarbonisation of our network and developing green alternatives like New Zealand’s first renewable biomethane and hydrogen pipeline projects. We care about the communities where we live and work and are guided by principles of inclusiveness, kaitiakitanga and excellence.

Are You up for an exciting challenge?

Are you looking to take the next step in your career as a Senior Analyst – put your good energy to our work in our awesome Rockgas team and fill your workday with great people and great benefits.

As the Senior Performance & Process Analyst in our new Customer team you will play a pivotal role in ensuring a great customer experience by analysing and improving our customer-related processes and data to drive customer satisfaction, loyalty, and business performance.

In this varied role, you’ll be deep diving into customer metrics, providing insights, identifying pain points, recommending and working within the business to implement improvements to both customer interactions, our outsource partner, and internal operational workflows. This position requires a blend of performance analysis, process reengineering, and collaboration with cross-functional teams to ensure customer success and operational excellence.

What will you bring:

As well as having lots of initiative and being able to demonstrate a track record of success in a commercial and/or customer experience focused  Business Analyst or Business Improvement role, you will have:                                        

• A relevant tertiary qualification in a business, commerce or an operations related discipline
• Proven experience improving customer satisfaction, experience and performance through customer driven strategies and building tools from scratch
• Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation
• A proven passion for customers being at the heart of what you do
• Unique ability to explain data, insights and improvements to all levels of the business
• Strong experience with customer software, systems/ tools and CX analytics
• Exceptional relationship management, change management and influencing skills with the ability to work effectively across teams
• Previous experience in the B2C/retail and within commercial environments would be advantageous

What’s in it for you:

You’ll be valued for who you are, rewarded for what you do and supported to thrive. We’ll sweeten your (already nicely competitive) salary with a host of extra benefits including a bonus/STI opportunit, additional leave entitlements, flexible working arrangements and free insurances and health checks. We’ll fuel your professional development, keep you at the top of your game and help you build the career you want. Our award-winning wellness programme recognises you’re more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whānau. You’ll get to work in a safe, healthy environment, supported by great people who want to see you succeed.

Apply Today

Want a career where your experience and expertise are valued and rewarded? Want to work where you’re supported to succeed and surrounded by great people? Fill your workday with good energy at Clarus Group by clicking the link below before applications close on 25 March 2025 or get in touch with Jacqui Cummack on Jacqui.cummack@firstgas.co.nz for a copy of the full job description.