Our client, a global ride-hailing platform, is recruiting to fill the vacant position of an Office Manager/Customer Relations.

You will lead the team which includes Customer Services and Operations to ensure that your department is fast and efficient for customers. You will be establishing and retaining relationship with existing and new customers to drive sales growth and sustained long-term profitability by:

• Developing and delivering action plan for the company, communicating the agreed plan to the operations team and coach them in their action plans based on agreed goals and Key Performance Indicators (KPIs)
• Getting feedbacks from our customers and work with the team and other functions to make improvement for our customers
• Working with the Operations and Business Development teams to support business activities in converting prospects to loyal customers
• Using evaluated customers insights to build business plans and actions in order to continually improve how we work
• Operationally, you ensure fast and easy payment processes, clear customer guidance, and ensure we build strong customer relations over time by optimising the potential of our loyalty programs. Working with your team to improve efficiency and reduce waiting times for the customers making complaints, request or enquiries.

• You have at least 3 years of retail / customer service management experience, with strategic, analytical abilities and a strong passion for driving startup to sustainable business performance. 
• You have people management experience
• Highly driven and enjoy working in a fast-paced environment and have a strong desire to work in a team oriented work culture
• Have in-depth knowledge of local market business conditions and competitive environment and is passionate about growing business
• You are desired to take on responsibility, with good communication skills and a service oriented mind with customers’ best interest at heart
• Proficient in computer skills; in Powerpoint presentation, Excel and Word. You are comfortable with interacting with people of all levels
• You are self-reliant but motivated with a proven ability to work in a larger team.