First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County.  Our goal is make a first rate difference in our Member’s lives by providing the highest level of quality products and personalized services while maintaining financial integrity and stability.  We have been putting people first and enriching our Member’s lives since 1936 by identifying their needs and providing trustworthy and value added solutions.

First Financial Federal Credit Union is a technology driven organization with efficient systems and easy to deliver products.  We are par with community banks and can provide you with the kind of environment where your skills and talents can make a difference that will be noticed.

SUMMARY

Performs a variety of noncomplex and complex clerical duties related to consumer and mortgage loans in accordance with policies and procedures. Works as a team with all loan officers to gather information required for Consumer and Mortgage loan applications.  

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Understand, comply, and follow all the credit union’s policies/procedures, banking rules, regulations, and laws including but not limited to NCUA regulations, Bank Secrecy Act regulations, Regulation Z and Regulation B

• Register for NMLS and complete required training.

• Answer member phone inquiries for mortgage or consumer loan information or maintenance.

• Assist loan officers in the preparation of pre-funding worksheets, loan documentation checklists and any other communications necessary to process the loan.

• Quoting, preparing and archiving payoff letters.  

• Prepares/composes written correspondence and memos as requested by loan officers

• Mail out and file Adverse Action Notices 

• Process incoming mail which includes payoffs and insurance declarations/cancellations 

• Check department voice mails and distribute to appropriate loan officer

• Follow up for closing stipulations with the branches, as needed

• On a quarterly basis, process and send real estate tax checks

• Maintain tax bill files and Home and Car Insurance 

• Mortgage Servicing as needed

• Ordering Visa cards once approved

• Performs notary services as needed

• State National forced place insurance processing and tracking 

• Prepares loan and Visa accounts for referral to outside agencies - gathering information, scanning documents and sending emails.

• Other duties as assigned

QUALIFICATIONS, SKILLS AND ABILITIES:

• HS Diploma or equivalent

• 6 months to 2 years of similar or related experience.

• Proficiency in MS Office, especially Excel

• Good organizational skills and able to multitask

• Strong interpersonal skills 

• Strong reading comprehension and written communication skills sufficient to perform job responsibilities. 

• Ability to understand, interpret and carry out detailed written and verbal instructions while exercising sound judgment and attention to detail. 

• Ability to research, collect and analyze data.

• Creative at problem solving and developing alternative solutions. 

• Accuracy and attention to detail.

• Strong verbal communication skills:

• Ability to communicate effectively in one-on-one and small group settings. Speaks clearly and professionally, actively listens, asks clarifying questions when needed, and responds thoughtfully to questions and feedback. 

• Good basic math skills.

As a First Financial employee, you'll enjoy a challenging work environment and an
opportunity to make a difference. We offer paid training and a great benefits package 
including Medical, Dental, Rx, Vision, Life Insurance, Vacation, Sick, Personal, Tuition 
Assistance Program and Retirement Plan.

Equal Opportunity Employer/Veterans/Disabled