Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

JOB PURPOSE:

This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view of minimising NPL’s. Ensure collection targets are met in  terms of NPL, Recovery and Bucket resolutions.   

KEY ACCOUNTABILITIES:

Strategic Responsibilities

•        Formulating and implementing cost effective collection & recovery strategies                     

•        Reviewing the collections & recoverystrategy regularly and ensure that the collection & recovery techniques change with change in the legal and economic situation in the country                       

•        Coach, Train, develop, motivate the team of Collection Managers and assist them to perform to high standards and develop their potential to enhance knowledge-based skills.

Core Responsibilities

•        Ensure that the budgeted NPL’s, Cash recovery and or provision numbers are achieved

•        Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.

•        Ensure capacity planning is in place and a load-balancing is done for the unit.

•        Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country

•        Provide portfolio feedback on an on-going basis to Head of Credit & Collections for modification of the front end acceptance criteria.

•        Ensure low risk Audit rating for the unit.

•        Negotiate and work out a best possible settlement with the customers with a win-win approach 

•        Ensure that the collection process is carried out within the framework of the bank’s code of conduct and keeping in mind the reputation of the bank

•        Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally

Job Context

• Adherence to Collection Policies and Procedures
• Adherence of Collection Targets / Budgets
• Ensure compliance whilst dealing with Customers
• Nil High Risk Audit observations

Minimum Qualification

• Master Degree

Minimum Experience

•  Minimum of 15 years of experience in Retail Banking with at least last 2-3 years in  a senior collections role managing a team of atleast 75 staff on bank roles.