First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

JOB PURPOSE:

Promote Core Product and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets

KEY ACCOUNTABILITIES:

This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.

• To achieve or exceed agreed core product sales targets to build new customer base for FAB
• To promote the sales of Core Product in assigned area or work
• To build and maintain effective business relationship with customers
• To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
• To ensure the submitted customer applications and documentations are complete and error free
• To follow up for Document discrepancies which have been approved as Deferrals
• Minimize errors and act upon them for correction and re-submission if any.
• To provide sales MIS to Team Leader on regular basis.
• To provide ongoing customer / market feedback to Team Leader to improve business
• To provide Sales DSR to Sales Manager on Regular Basis.
• To ensure high level of customer service while handling business proceedings.
• To adhere code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents.
• To capitalize on-cross selling opportunities
• To perform duties of Team Leader in his absence if assigned so
• To recommend customer applications which are considered good credit risk and as per FAB policy.
• Requires good convincing and negotiating skills in view of complexity in the relevant product
• Be aware of competition and suggest changes for product improvements
• Maintain effective business relationship with all branches and internal departments
• To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
• To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
• Don’t argue with the customers and No commitments should be given to any customer.
• Maintain Effective Relationships with team mates and supervisors.
• To ensure that the product information shared with the customer is accurate.
• To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.

Job Context

(Specific accountabilities unique for the role which are not covered in Section 4)

Key Performance Indicators

• Service excellence, good knowledge of FAB retail products
• Adherence to policies, processes, and procedures both internally and externally
• Competitive awareness and benchmarking
• Multicultural awareness
• Be always Customer Obsessed
• Proactive
• Strong Sales skills
• Customer sales targets
• Client satisfaction index

FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

• High school diploma
• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

• 1 to 2 years’ experience in selling banking products or in a financial industry
• Experience in selling banking products is an added advantage