First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together

Actively supports the client facing front office function for Relationship Managers of Private Banking and Key Client Group UAE office(s); supports customers onshore & offshore with Credit Lending Facilities and provides support to the Business Planning and Strategy team.

JOB CONTEXT/ DIMENSIONS:

Working Conditions:-

• This is a fast paced environment conducted in an office setting. There is persistent pressure to multi task, meet deadlines & handle multiple assignments in a given day.
• The job holder must be a presentable, self-motivated person with good interpersonal, communication, relationship and multi lingual skills.
• The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.
• At times, the job may be stressful due to interaction with many different people with different types of personalities and being expected to perform multiple tasks quickly.

Accountabilities:

• Working on day to day transactions & operations of customers.
• Handle all customers enquiries directly &/or queries directed from the Relationship Manager.
• Update customers and / or the Relationship Managers on the Customer portfolios as required.
• Supports Relationship Manager(s) on client queries and requests (call clients, send and receive documents)
• Supports in ensuring proper processing of client applications, obtain and maintain appropriate documentation.
• Supports in the Preparation of requests for investment credit facilities, monitor leverage coverage, maturities and interest repayment.
• Prepares weekly/monthly reports including the monthly sales report for the Relationship Manger(s).
• Coordinates with Operations team and other stakeholders as required.
• Coordinates with Investment Desk for execution of Customer investments related requests.
• Coordinates with middle office & back office in International Locations as required.
• Responsible for entering & monitoring all customers’ data on the core banking system.
• Assists with communication to the International Locations when needed to be done.
• Covers for the other team members in their absences.
• Other tasks as requested
• EPB designed Policies and Procedures which is in line with FAB designed Framework along with regulatory Guidelines are to be adhered to.

• Preferably a university degree in business, languages, economics or marketing.
• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic, French would add further value.

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